HC402 - Health and Community Short Course

Communication in a healthcare setting

An introductory course providing practices and candidates with an insight into the competencies and skills required for Medical Communication within a practice environment. Learn to respond effectively to behaviours of concern, interpret and apply medical terminology appropriate and, communicate and work in health or community services.


  • Course Fees
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Understanding the fundamentals of Medical Communication will help you to effectively respond to behaviours of concern, interpret and apply medical terminology appropriately, and communicate and work in health or community services.

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Subject matter experts offering support during your online experience

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Graduate Outcomes

On successful completion of this short course, you will have the skills and knowledge to:

  • identify behaviour and plan a response
  • apply a response through appropriate strategies
  • report and review incidents
  • respond appropriately to instructions which contain medical terminology
  • carry out routine tasks using correct medical terminology
  • use appropriate medical terminology in oral and written communication
  • communicate effectively with people
  • collaborate with colleagues
  • address constraints to communication
  • report problems to supervisor
  • complete workplace correspondence and documentation
  • contribute to continuous improvement.

Future Job utcomes

  • Accounts Manager
  • Office Manager
  • HR Manager
  • Senior Receptionist
  • Practice Manager.

Recommended Education

  • Year 9; OR
  • Recognised foundation program; OR
  • Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

CHCCCS020 Respond effectively to behaviours of concern

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

BSBMED301 Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

CHCCOM005 Communicate and work in health or community service 

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.


Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

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