BSB40520

Certificate IV in Leadership and Management

Grow your career with our Certificate IV in Leadership and Management into a rewarding professional career.

Our nationally recognised course builds upon the skills and abilities of emerging team leaders and managers in a range of enterprise and industry contexts, whose role includes some supervisory or team leader duties such as leading a group project or assignment.

Our educators bring diverse expertise including health and dental practice management, public sector management, and community services, providing a unique opportunity for you to be paired with a mentor who shares your experience.

Overview

  • Course Fees
    $4,690 AUD
  • Duration
    2 Years
  • Delivery
    Individual students (online)

A UNE Partnerships Qualification lets you

  • Enrol anytime

    Study at your own pace, anywhere at anytime

  • Have access to expert trainers

    Subject Matter Experts offering support during your online experience

  • Study online

    Access to our online community of students and trainers

  • Receive great support

    Support in balancing your work/life and study

More about the course

$4,690 AUD
Course Duration

The estimated time to complete this course is:

  • 11 hours per week over a study period up to 2 years.
  • Students can complete in a much shorter time depending on experience, role, and/or current practices.

This course comprises of:

  • on-the-job learning
  • workplace practice
  • self-directed study
  • assessment preparation.
Entry Requirements

Education Requirements

  • Year 10; OR
  • Certificate III level qualification; OR
  • language, literacy, and numeracy evaluation.

Work Requirements

Delivery Options
  • Individual students (online)
  • Customised in-house training for groups, corporations and organisations.

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

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Graduate Outcomes

On successful completion of this course, you will have the skills and knowledge to:

  • Develop and demonstrate own emotional intelligence and develop emotional intelligence in your team.
  • work with teams and individuals and take responsibility for standards of work, conduct, and influence on others
  • Facilitate a continuous process of review and improvement and apply that process across all aspects of the organisation
  • promote teamwork by developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation
  • determine individual and team development needs and facilitate the development of the workgroup
  • implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources, and providing reports on performance as required
  • Create a customer centric-culture
  • identify risks and apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation
  • develop and establish plans for scheduling and monitoring own work performance and feedback and learning opportunities.

Future Job Outcomes

  • Team Leader
  • Coordinator
  • Administrator
  • Assistant.

Industry Recognition

Nationally Recognised Training (NRT)

  • BSB42015 Certificate IV in Leadership and Management is a NRT qualification recognised across Australia.
  • On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBPEF502 Develop and use emotional intelligence

  • This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
  • The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

SIRXCEG004 Create a customer-centric culture

  • This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
  • It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

BSBSTR502 Facilitate continuous improvement

  • This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
  • The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

BSBTEC403 Apply digital solutions to work processes

  • This unit defines the skills, knowledge, and outcomes to integrate digital technologies into common management practice.
  • The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments

BSBPEF402 Develop personal work priorities

  • This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
  • The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

BSBLDR411 Demonstrate leadership in the workplace

  • This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
  • The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

BSBXCM401 Apply communication strategies in the workplace

  • This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
  • This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

BSBLDR413 Lead effective workplace relationships

  • This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
  • The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

BSBXTW401 Lead and facilitate a team

  • This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
  • This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

BSBXBD403 Analyse big data

  • This unit describes the skills and knowledge required to analyse transactional and non-transactional big data in order to provide insights that are used in an organisation. It involves identifying trends and relationships within big data, and establishing data acceptability. It also involves forming recommendations based on the analysis, and reporting on analysis findings.
  • It applies to those who work in a broad range of industries and job roles using big data analysis techniques in their day-to-day work.

BSBOPS403 Apply business risk management processes

  • This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.
  • The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

BSBOPS402 Coordinate business operational plans

  • This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.
  • The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you develop the skills and knowledge required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

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