HC501 - Health and Community Short Course

Innovation and Quality in Practice

Learn the skills and knowledge required to successfully run a high-performing medical practice.


  • Course Fees
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Empower yourself with the foundation skills and knowledge of Practice Management, developing and using emotional intelligence and incorporating digital solutions into plans and practice required to successfully run a high-performing medical practice.

Enrol anytime

Study at your own pace, anywhere at anytime

Expert trainers

Subject matter experts offering support during your online experience

Study Online

Access to our online community of students and trainers

Great Support

Support in balancing your work/life and study

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

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Graduate Outcomes

On successful completion of this short course, you will have the skills and knowledge to:

  • understand the role of a practice manager
  • perform a range of human resource functions
  • apply leadership skills
  • identify and understand the role of the practice manager in a range of business operations
  • recognise the importance of applying risk and compliance management approaches and WHS
  • recognise the key factors in leading a team for practice improvement
  • identify the impact of own emotions on others in the workplace
  • recognise and address the emotional strengths and weaknesses of others
  • promote the development of emotional intelligence in others
  • identify customer needs
  • deliver a service to customers
  • monitor and report on service delivery.

Future Job Outcomes

  • Practice Manager
  • Aspiring Practice Managers
  • Assistant Practice Managers
  • HR Officer / Manager
  • Clerical Administration Staff.

Recommended Education

  • Year 12; OR
  • Certificate IV level qualification; OR
  • Language, literacy, and numeracy evaluation.

Recommended Work Experience

  • Currently working as a Practice manager; OR
  • 3+ years of RELEVANT work experience; OR
  • 5+ years of ANY work experience.


Students upon successful completion of these three units in this short course will receive a Certificate of Completion.

FPCM Fundamentals of Practice Management

Improve and enhance your Practice Management skills with our informative short course (12 hrs online). Our course is suitable for all staff, GP’s, Nurses and Doctors and for those who need to be across the staff, the finance, systems and processes, policy and short, medium and long-term planning for the practice.

Developed in partnership with the Australian Association of Practice Management (AAPM) there is a strong focus on:
· Human Resource Management
· Business Operations
· Risk, Compliance & WHS
· Leading a team for Practice Improvement.

Participants will be equipped with checklists and tools to apply in their practice, including a Practice Improvement Plan and Personal Development Plan. All study materials are online and includes a 1/2 hour coaching session will support students to plan and implement their future.

BSBPEF502 Develop and use emotional intelligence

Learning to develop and use emotional intelligence will help to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. In this unit you will learn to identify the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

This applies to those who are required to identify, analyse, synthesis and act on information from a range of sources and who deal with unpredictable problems as part of their job role, using their initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

BSBTEC403 Apply digital solutions to work processes

Learn the skills, knowledge, and outcomes to integrate digital technologies into common management practice. The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

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