Graduate Outcomes

On successful completion of this course, students will have the skills to:

  • Manage a straightforward project or a section of a larger project
  • Work with teams and individuals and take responsibility for standards of work, conduct and influence on others
  • Understand the need for a continuous process of review and improvement and apply that process across all aspects of the organisation
  • Promote teamwork by developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation
  • Determine individual and team development needs and facilitate the development of the workgroup
  • Implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required
  • Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback
  • Implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements
  • Identify risks and apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation
  • Develop and establish plans for scheduling and monitoring own work performance and feedback and learning opportunities.

Industry Recognition

The attainment of the Certificate IV in Leadership and Management will allow for articulation into higher awards including the Diploma of Business and the Diploma of Leadership and Management.

Pathways

On successful completion of this course, students will have the skills to:

  • Manage a straightforward project or a section of a larger project
  • Work with teams and individuals and take responsibility for standards of work, conduct and influence on others
  • Understand the need for a continuous process of review and improvement and apply that process across all aspects of the organisation
  • Promote teamwork by developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation
  • Determine individual and team development needs and facilitate the development of the workgroup
  • Implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required
  • Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback
  • Implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements
  • Identify risks and apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation
  • Develop and establish plans for scheduling and monitoring own work performance and feedback and learning opportunities.

Industry Recognition

The attainment of the Certificate IV in Leadership and Management will allow for articulation into higher awards including the Diploma of Business and the Diploma of Leadership and Management.

Units

On successful completion of this course, students will have the skills to:

  • Manage a straightforward project or a section of a larger project
  • Work with teams and individuals and take responsibility for standards of work, conduct and influence on others
  • Understand the need for a continuous process of review and improvement and apply that process across all aspects of the organisation
  • Promote teamwork by developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation
  • Determine individual and team development needs and facilitate the development of the workgroup
  • Implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required
  • Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback
  • Implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area to meet legislative requirements
  • Identify risks and apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation
  • Develop and establish plans for scheduling and monitoring own work performance and feedback and learning opportunities.