HC302 - Health and Community Short Course
An introductory course providing practices and candidates with an insight into the competencies and skills required for Medical Reception. Learn to apply the principles of confidentiality, privacy and security within the medical environment, maintain patient records and, prepare and process medical accounts.
Understanding the Fundamentals of Medical Reception will help you to apply the principles of confidentiality, privacy and security within the medical environment, exercise discretion and judgement when maintaining patient records and prepare and process medical accounts within your practice.
Study at your own pace, anywhere at anytime
Subject matter experts offering support during your online experience
Access to our online community of students and trainers
Support in balancing your work/life and study
Are you ready to further your professional development and advance your career but still have a few questions?
Submit an enquiry with one of our friendly Course Advisors today!
On successful completion of this short course, you will have the skills and knowledge to:
Recommended Work Experience
Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.
Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.
Learn the skills and knowledge required to work within accepted codes of conduct and follow confidentiality, privacy and security provisions under the legislation, and workplace policies and procedures in your medical environment.
When maintaining patient records within your practice, you will be expected to exercise discretion and judgement in assessing and maintaining these records while fully respecting patient privacy and the confidentiality of their details.
In this unit you will learn the skills and knowledge required to maintain patient records within an existing medical records management system, whilst under the supervision of your senior receptionist or practice manager.
Learn to provide advice to patients regarding fee structures and process referrals to specialist practitioners, as well as prepare medical accounts for bulk billed and private patients, and process medical accounts for a range of patients.
Discretion and judgement using appropriate knowledge to provide technical advice and supporting your team in this area may be required.
We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England.
Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.
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Who is this Course For?
Time frame to begin study
—Please choose an option—1 month3-6 months6-12 months1 year +