HC302 - Health and Community Short Course

Medical Reception Essentials

An introductory course providing practices and candidates with an insight into the competencies and skills required for Medical Reception. Learn to apply the principles of confidentiality, privacy and security within the medical environment, maintain patient records and, prepare and process medical accounts.


  • Course Fees
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Understanding the Fundamentals of Medical Reception will help you to apply the principles of confidentiality, privacy and security within the medical environment, exercise discretion and judgement when maintaining patient records and prepare and process medical accounts within your practice.

Enrol anytime

Study at your own pace, anywhere at anytime

Expert trainers

Subject matter experts offering support during your online experience

Study Online

Access to our online community of students and trainers

Great Support

Support in balancing your work/life and study

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Are you ready to further your professional development and advance your career but still have a few questions?

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Graduate Outcomes

On successful completion of this short course, you will have the skills and knowledge to:

  • work within accepted codes of conduct
  • follow confidentiality and privacy procedures
  • follow security procedures
  • identify and clarify own role and procedures for patient recordkeeping
  • access patient records
  • help maintain patient records
  • monitor and review own role
  • provide advice to patients about fee structure
  • process referrals to specialist practitioners
  • prepare medical accounts for bulk billed and private patients
  • process accounts.

Future job outcomes

  • Medical Receptionist
  • Practice Manager
  • HR Manager
  • Accounts Manager
  • Senior Receptionist.

Recommended Education

  • Year 9; OR
  • Recognised foundation program; OR
  • Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Learn the skills and knowledge required to work within accepted codes of conduct and follow confidentiality, privacy and security provisions under the legislation, and workplace policies and procedures in your medical environment.

BSBMED303 Maintain patient records

When maintaining patient records within your practice, you will be expected to exercise discretion and judgement in assessing and maintaining these records while fully respecting patient privacy and the confidentiality of their details.
In this unit you will learn the skills and knowledge required to maintain patient records within an existing medical records management system, whilst under the supervision of your senior receptionist or practice manager.

BSBMED302 Prepare and process medical accounts

Learn to provide advice to patients regarding fee structures and process referrals to specialist practitioners, as well as prepare medical accounts for bulk billed and private patients, and process medical accounts for a range of patients.
Discretion and judgement using appropriate knowledge to provide technical advice and supporting your team in this area may be required.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

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