Future Job Outcomes

• Business Manager
• General Manager
• Operations Manager
• Practice Manager

Industry Recognition

Nationally Recognised Training (NRT)

• 10820NAT Diploma of Leadership in Healthcare Practice is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

University of New England (UNE)

• Successful attainment of the Diploma of Leadership in Healthcare Practice will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.*
  *Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE.

The Australian Association of Practice Management (AAPM)

• 100 AAPM Continuing Professional Development (CPD) points are recognised  by AAPM upon full completion of this qualification. For more information on AAPM CPD points please click here.

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBTEC403 Apply digital solutions to work processes

• Learn the skills, knowledge, and outcomes to integrate digital technologies into common management practice. The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments.

SIRXCEG004 Create a customer-centric culture

• Learn the skills, knowledge, and performance outcomes required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences. The unit applies to those working in customer service management roles in a diverse range of industry sectors and business contexts, and operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

BSBPEF502 Develop and use emotional intelligence

• Learn the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the workplace. This unit applies to those who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role, and may be responsible for leading a team or work area.

BSBSTR502 Facilitate continuous improvement

• Learn the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. This unit applies to those who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At his level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

CHCDIV003 Manage and promote diversity

• Learn the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to those working in any type of leadership role across all industry sectors.

BSBFIN501 Manage budgets and financial plans

• Learn the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes. This unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

BSBOPS504 Manage business risk

• Learn the skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to those who are working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area, and may or may not have responsibility for directly supervising others.

CHCLEG003 Manage legal and ethical compliance

• Learn the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to those working in roles with managerial responsibility for legal and ethical compliance in small to medium-sized organisations. There may or may not be a team of workers involved.

BSBLDR602 Provide leadership across the organisation

• Learn the skills and knowledge required to demonstrate senior leadership behavior and personal and professional competence. Business ethics are also addressed in this unit. The unit applies to those who have a role in modeling professionalism in their organisation and industry and inspiring and motivating others to achieve organisational goals. Leadership is seen in the context of the organisational mission.

CHCPRP003 Reflect on and improve own professional practice

• Learn the skills, knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to those in all industry sectors who take proactive responsibility for their own professional development.

FNSCUS513 Review business performance

• Learn the skills and knowledge required to collect, organise, analyse, investigate and review data to improve the efficiency and quality of performance of a business or business unit. This unit applies to those who use a range of managerial techniques to review and analyse their own work and the work of others to determine required actions.

BSBPMG430 Undertake project work

• Learn the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project, and reviewing the project to identify lessons learned.