Health and Community Short Course
An introductory course providing practices and candidates with an insight into the competencies and skills required for healthcare reception. Learn to apply the principles of Communication, introduction to Australia’s primary healthcare system and understanding Risk and compliance in a healthcare practice.
Understanding the Fundamentals of Healthcare Reception in this relevant comprehensive short course, underpinned by diversity, cultural safety and communication techniques. This online course will assist with empowering receptionists, encouraging teamwork, efficiency and confidence.
Study at your own pace, anywhere at anytime
Subject matter experts offering support during your online experience
Access to our online community of students and trainers
Support in balancing your work/life and study
Are you ready to further your professional development and advance your career but still have a few questions?
Submit an enquiry with one of our friendly Course Advisors today!
Recommended Work Experience
Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.
Students upon successful completion of these three modules of competency in this short course will receive a Certificate of Completion.
This module introduces the structure of the healthcare system in Australia. You will be introduced to quality improvement methodology and the role of the healthcare receptionist in quality improvement initiatives.
This module introduces a variety of concepts around communication in a healthcare setting, including verbal and non-verbal communication, written communication and secure messaging.
This module introduces the concepts of risk identification and management as an integral part of the role of a receptionist in a healthcare practice.
There are 3 Tutorials and 3 online self-marking quizzes to complete.
Professional Development points may be awarded by the Australian Association of Practice Management.
We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England.
Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.
Contact us today – our friendly course advisors are waiting to help!