Health and Community Short Course

Fundamentals of Healthcare Reception

An introductory course providing practices and candidates with an insight into the competencies and skills required for healthcare reception. Learn to apply the principles of Communication, introduction to Australia’s primary healthcare system and understanding Risk and compliance in a healthcare practice.


  • Course Fees
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Understanding the Fundamentals of Healthcare Reception in this relevant comprehensive short course, underpinned by diversity, cultural safety and communication techniques. This online course will assist with empowering receptionists, encouraging teamwork, efficiency and confidence.

Enrol anytime

Study at your own pace, anywhere at anytime

Expert trainers

Subject matter experts offering support during your online experience

Study Online

Access to our online community of students and trainers

Great Support

Support in balancing your work/life and study

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

Enquire now

Recommended Education

  • Year 9; OR
  • Recognised foundation program; OR
  • Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.



Students upon successful completion of these three modules of competency in this short course will receive a Certificate of Completion.

1. Introduction to Australia’s primary healthcare system

This module introduces the structure of the healthcare system in Australia. You will be introduced to quality improvement methodology and the role of the healthcare receptionist in quality improvement initiatives.

2. Communication

This module introduces a variety of concepts around communication in a healthcare setting, including verbal and non-verbal communication, written communication and secure messaging.

3. Understanding risk and compliance

This module introduces the concepts of risk identification and management as an integral part of the role of a receptionist in a healthcare practice.

There are 3 Tutorials and 3 online self-marking quizzes to complete.


Professional Development points may be awarded by the Australian Association of Practice Management.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

Enquire Now!

    MyselfMy Employee