HC301 - Health and Community Short Course

Customer service in a healthcare setting

An introductory course providing practices and candidates with an insight into the competencies and skills required for customer service in a healthcare setting and particularly within a practice environment. Learn to apply the principles of confidentiality, privacy and security within a medial environment, implement customer service standards and, deliver and monitor a service to customers.


  • Course Fees
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Understanding the fundamentals of credible communication will help you to understand confidentiality, privacy and security, implementing customer service standards, and delivering and monitoring a service to customers within the medical environment.

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Graduate Outcomes

On successful completion of this short course, you will have the skills and knowledge to:

  • work within accepted codes of conduct
  • follow confidentiality and privacy procedures
  • follow security procedures
  • contribute to quality customer service standards
  • implement customer service systems
  • implement team customer service standards
  • identify customer needs
  • deliver a service to customers
  • monitor and report on service delivery.

Future Job Outcomes

  • Practice Manager
  • Assistant Practice Manager
  • Business Manager
  • HR Manager
  • General Practitioner.

Recommended Education

  • Year 9; OR
  • Recognised foundation program; OR
  • Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy, and security to own work within the medical environment.

BSBXCM301 Engage in workplace communication

This unit describes the skills and knowledge required to communicate ( through written, oral and nonverbal forms) in the workplace within an industry.

BSBCUS301 Deliver and monitor a service to customers

Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service, identify improvements and report on the provision of customer service delivery.

This applies to those who apply a broad range of competencies in various work context in the workplace, such as exercising discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

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