HC301 - Health and Community Short Course
An introductory course providing practices and candidates with an insight into the competencies and skills required for customer service in a healthcare setting and particularly within a practice environment. Learn to apply the principles of confidentiality, privacy and security within a medial environment, implement customer service standards and, deliver and monitor a service to customers.
Understanding the fundamentals of credible communication will help you to understand confidentiality, privacy and security, implementing customer service standards, and delivering and monitoring a service to customers within the medical environment.
Study at your own pace, anywhere at anytime
Subject matter experts offering support during your online experience
Access to online our community of students and trainers
Support in balancing your work/life and study
Are you ready to further your professional development and advance your career but still have a few questions?
Submit an enquiry with one of our friendly Course Advisors today!
On successful completion of this short course, you will have the skills and knowledge to:
Recommended Work Experience
Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.
Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.
This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy, and security to own work within the medical environment.
This unit describes the skills and knowledge required to communicate ( through written, oral and nonverbal forms) in the workplace within an industry.
Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service, identify improvements and report on the provision of customer service delivery.
This applies to those who apply a broad range of competencies in various work context in the workplace, such as exercising discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England.
Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.
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Who is this Course For?
Time frame to begin study
—Please choose an option—1 month3-6 months6-12 months1 year +