Certificate III in Business Administration (Medical)

Our course provides a thorough introduction to the role of a receptionist in a healthcare practice and is key to those in customer-facing roles or those who are already working in the medical industry.

This comprehensive introduction to administration is an excellent induction for new staff and gives a detailed understanding of responsibilities while developing the skills and knowledge required for daily work and is available as a traineeship in some states.

Graduates will be able to enthusiastically and effectively support the practice team, providing technical advice, whilst flexing discretion and judgement.

Skills for Australia has recently published an updated version of this course. Please be advised that students will be transitioned to the new version at an appropriate point during the study period for this qualification. Click Here to find out more.


  • Course Fees
    $3,290 AUD
  • Duration
    1 Year
  • Delivery
    Individual students (online/webinars)

A UNE Partnerships Qualification lets you

  • Enrol anytime

    Study at your own pace, anywhere at anytime

  • Have access to expert trainers

    Subject Matter Experts offering support during your online experience

  • Study online

    Access to our online community of students and trainers

  • Receive great support

    Support in balancing your work/life and study

More about the course

$3,290 AUD
Course Duration

The estimated time to complete this course is:

  • 18 hours per week over a study period up to 1 year.
  • Students can complete in a much shorter time depending on experience, role, and/or current practices.

This course comprises of:

  • on-the-job learning
  • workplace practice
  • self-directed study
  • assessment preparation.
Entry Requirements
  • Entry is open to all applicants with a suitable level of workplace responsibility allowing sufficient opportunity to demonstrate competency through completion of tasks related to their job role.
  • Please refer to our Admissions and Enrolment Policy for admission criteria and Technology Requirements to successfully complete this course.
Delivery Options
  • Individual students (online/webinars)
  • Customised in-house training for groups, corporations and organisations
  • Traineeships and other funded programs.

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

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Graduate Outcomes

On successful completion of this course, you will have the skills and knowledge to:

  • organise workplace information and maintain business resources
  • exercise initiative in a pratice environment, and support innovation and change
  • organise personal work priorities and development
  • contribute to personal skill development and learning
  • contribute to effective workplace relations
  • maintain workplace safety
  • deliver and monitor a service to customers
  • write, design and create business documents and presentations.

 Future Job Outcomes

  • Administration Officer
  • Receptionist/Trainee Receptionist
  • Medical Secretary

Industry Recognition

Nationally Recognised Training (NRT)

  • BSB31115 Certificate III in Business Administration (Medical) is a NRT qualification recognised across Australia.
  • On successful completion of the 13 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

The Australian Association of Practice Management (AAPM)

  • 40 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

13 units of competency must be successfully completed to attain this qualification.

BSBITU307 Develop keyboarding speed and accuracy (Core)

  • This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

BSBWHS201 Contribute to health and safety of self and others (Core)

  • This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

BSBWOR301 Organise personal work priorities and development

  • This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

BSBADM307 Organise schedules

  • This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

BSBMED302 Prepare and process medical accounts

  • This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

  • This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED304 Assist in controlling stocks and supplies

  • This unit describes the skills and knowledge required to provide assistance in stock control processes within a medical environment. This involves assisting in maintaining stock levels, storing stock, stocktaking and disposing of out-of-date stock.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

  • This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

BSBCUS301 Deliver and monitor a service to customers

  • This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

BSBMED301 Interpret and apply medical terminology appropriately

  • This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBWRT301 Write simple documents

  • This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

BSBITU306 Design and produce business documents

  • This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

BSBITU302 Create electronic presentations

  • This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

 Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

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