Certificate III in Business (Medical Administration)

Our course provides a thorough introduction to the role of a receptionist in a healthcare practice and is key to those in customer-facing roles or those who are already working in the medical industry.

This comprehensive introduction to administration is an excellent induction for new staff and gives a detailed understanding of responsibilities while developing the skills and knowledge required for daily work and is available as a traineeship in some states.

Graduates will be able to enthusiastically and effectively support the practice team, providing technical advice, whilst flexing discretion and judgement.



  • Course Fees
    $3,290 AUD
  • Duration
    1 Year
  • Delivery
    Individual students (online/webinars)

A UNE Partnerships Qualification lets you

  • Enrol anytime

    Study at your own pace, anywhere at anytime

  • Have access to expert trainers

    Subject Matter Experts offering support during your online experience

  • Study online

    Access to our online community of students and trainers

  • Receive great support

    Support in balancing your work/life and study

More about the course

$3,290 AUD
Course Duration

The estimated time to complete this course is:

  • 18 hours per week over a study period up to 1 year.
  • Students can complete in a much shorter time depending on experience, role, and/or current practices.

This course comprises of:

  • on-the-job learning
  • workplace practice
  • self-directed study
  • Practical assessment may involve any one or a combination of audio recordings, video presentations, written submissions or role-play activities.
Entry Requirements

You should be working in a suitable job role with access to a supervisor who is willing and able to observe you demonstrating skills in the workplace.

We also recommend that you have:

  • Good written and verbal communication skills.
  • Previously completed Year 10 or a Certificate II level qualification.
  • Appropriate technology to study online
  • The motivation to learn independently.

Please refer to our Admissions and Enrolment Policy for admission criteria and Technology Requirements to successfully complete this course.

Delivery Options
  • Individual students (online/webinars)
  • Customised in-house training for groups, corporations and organisations
  • Traineeships and other funded programs.

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

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Graduate Outcomes

On successful completion of this course, you will have the skills and knowledge to:

  • organise workplace information and maintain business resources
  • exercise initiative in a practice environment, and support innovation and change
  • organise personal work priorities and development
  • contribute to personal skill development and learning
  • contribute to effective workplace relations
  • maintain workplace safety
  • deliver and monitor a service to customers
  • write, design and create business documents and presentations.

 Future Job Outcomes

  • Administration Officer
  • Receptionist/Trainee Receptionist
  • Medical Secretary

Industry Recognition

Nationally Recognised Training (NRT)

  • BSB30120 Certificate III in Business (Medical Administration) is a NRT qualification recognised across Australia.
  • On successful completion of the 13 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

The Australian Association of Practice Management (AAPM)

  • 40 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

13 units of competency must be successfully completed to attain this qualification.

BSBCRT311 Apply critical thinking skills in a team environment

  • This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

BSBPEF201 Support personal wellbeing in the workplace

  • This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

BSBSUS211 Participate in sustainable work practices

  • This unit describes the skills and knowledge required to measure, support, and find opportunities to improve the sustainability of work practices.

BSBTWK301 Use inclusive work practices

  • This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

BSBWHS311 Assist with maintaining workplace safety

  • This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures, and programs as part of a small work team.

BSBXCM301 Engage in workplace communication

  • This unit describes the skills and knowledge required to communicate ( through written, oral and nonverbal forms) in the workplace within an industry.

BSBWRT311 Write simple documents

  • This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

BSBTEC404 Use digital technology to collaborate in a work environment

  • This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBSTR301 Contribute to continuous improvement

  • This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes, and supporting opportunities for further improvements.

BSBMED301 Interpret and apply medical terminology appropriately

  • This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED302 Prepare and process medical accounts

  • This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

  • This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED305 Apply the principles of confidentiality, privacy, and security within the medical environment

  • This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy, and security to own work within the medical environment.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

 Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

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