Future Job Outcomes

• Medical Records Section Leader
  Playing a vital role in the management of teams and patient record management. You may also be responsible for assisting with internal and external audits and responding to general patient enquiries.
• Senior Admissions Clerk
  Supervising and performing administrative duties including pre-admission bookings, arranging and recording admission details, answering calls, and resolving patient complaints
• Senior Ward Clerk
  Acting as a key member of the team responsible for the clerical and reception duties in a hospital ward or clinic, ensuring all patient records are up-to-date, secure and available to healthcare practitioners as required

Industry Recognition

Nationally Recognised Training (NRT)

• HLT47321 Certificate IV in Health Administration is a nationally recognised qualification.
• On successful completion of the 15 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate IV in Health Administration provides a pathway into higher qualifications, such as the 10820NAT Diploma of Leadership in Healthcare Practice.

Units of Competency

15 units of competency must be successfully completed to attain this qualification.

BSBMED302 Prepare and process medical accounts

• This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

• This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

• This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

BSBOPS402 Coordinate business operational plans

• This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.

BSBPEF402 Develop personal work priorities

• This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.

BSBSTR301 Contribute to continuous improvement.

• This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

CHCCCS020 Respond effectively to behaviours of concern

• This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

CHCCOM005 Communicate and work in health or community services

• This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers

CHCDIV001 Work with diverse people

• This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically

• This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.

CHCPRP003 Reflect on and improve own professional practice

• This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

HLTADM010 Facilitate a coordinated approach to client care

• This unit describes the skills and knowledge required to provide instructions and information to clients, pro-actively follow up clients and liaise with other service providers to support a coordinated care approach.

HLTCCD003 Use medical terminology in health care (ECG)

• This unit describes the performance outcomes, skills and knowledge required to apply an understanding of medical terminology to interpret clinical documentation and communicate with health care professionals.

HLTINF007 Implement and monitor infection prevention and control standards, policies and procedures

• This unit describes the performance outcomes, skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.

HLTWHS003 Maintain work health and safety

• This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.