Future Job Outcomes

• Manager
• Executive Officer
• Supervisor
• Head of Unit.

Industry Recognition

Nationally Recognised Training (NRT)

• BSB50420 Diploma of Leadership and Management is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• The attainment of the Diploma of Leadership and Management will allow for admission into higher awards, such as the BSB61015 Advanced Diploma of Leadership and Management.

University of New England (UNE)

• Successful attainment of the Advanced Diploma of Leadership and Management will allow for admission into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE).

The Australian Association of Practice Management (AAPM)

• 100 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBCMM511 Communicate with Influence

• Learn the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients, and other key stakeholders. This unit is for those who are required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role, whilst using their initiative and judgment to organise the work of self, and others and plan, evaluate and co-ordinate the work of teams.

BSBPEF502 Develop and use emotional intelligence

• Learn the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the workplace. This unit applies to those who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role, and may be responsible for leading a team or work area.

BSBCRT511 Develop critical thinking in others

• Learn the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. This unit applies to those who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles and responsible for leading teams.

BSBSUS511 Develop workplace policies and procedures for sustainability

• Learn the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to those with managerial responsibilities who undertake work developing approaches to create, monitor, and improve strategies and policies within workplaces and engaging with a range of relevant stakeholders and specialists. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic, and environmental impact, as well as proactive value creation in these areas.

BSBSTR502 Facilitate continuous improvement

• Learn the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements. This unit applies to those who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

BSBLDR523 Lead and manage effective workplace relationships

• Learn the skills and knowledge required to lead and manage effective workplace relationships. This unit applies to those in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships and applying the value, goals and cultural diversity policies of the organisation. Complex and diverse methods and procedures as well as a range of problem-solving and decision-making strategies are used, which require the exercise of considerable discretion and judgement.

BSBFIN501 Manage budgets and financial plans

• Learn the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes.

BSBOPS502 Manage business operational plans

• Learn the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. This unit is for those who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

BSBOPS504  Manage business risk

• Learn the skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to those who are working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area.

BSBTWK503 Manage meetings

• Learn the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes, and reporting meeting outcomes. This unit applies to those employed in a range of work environments who are required to organise and manage meetings within their workplace.

BSBOPS505 Manage organisational customer service

• Learn the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. This unit applies to those who supervise customer service provided by others within an organisation and must exercise considerable discretion and judgment, using a range of problems solving and making strategies.

BSBTWK502 Manage team effectiveness

• Learn the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation, using a range of problem solving and decision-making strategies. The unit applies to those working at a managerial level who lead and build a positive culture within their work teams.

On successful completion of these 12 units of competency in this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Statement of Attainment.