Future Job Outcomes

• Medical Receptionist
• Ward Clerk
• Administrative Assistant in Healthcare
• Medical Records Officer
• Clinical Office Assistant
• Practice Manager Assistant
• Medical Secretary
• Hospital Admissions Clerk
• Medical Office Administrator

Industry Recognition

Nationally Recognised Training (NRT)

• BSB30120 Certificate III in Business (Medical Administration) is a NRT qualification recognised across Australia.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

Units of Competency

BSBMED301 – Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBWHS311 – Assist with maintaining workplace safety

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

BSBMED305 – Apply principles of confidentiality, privacy and security

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

BSBMED303 – Maintain patient records

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBPEF201 – Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

BSBSUS211 – Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.

BSBWRT311 – Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

BSBTWK301 – Use inclusive work practices

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

BSBCRT311 – Apply critical thinking skills in a team environment

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

BSBMED302 – Prepare and process medical accounts

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBXCM301 – Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

BSBTEC404 – Use digital technology to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBSTR301 – Contribute to continuous improvement

This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.