Future Job Outcomes

This qualification will provide you with the skills, knowledge and confidence to pursue a range of rewarding careers including:

• Community Care Worker
• Disability Support Worker
• Home Assistant
• Personal Care Worker
• Support Officer

Industry Recognition

Nationally Recognised Training (NRT)

• CHC33021 Certificate III in Individual Support (Disability) is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of this qualification will provide a pathway into higher qualifications, such as the HLT47715 Certificate IV in Medical Practice Assisting.

Units of Competency

15 units of competency must be successfully completed to attain this qualification.

CHCCCS001 Address the needs of people with chronic disease
This unit describes the skills and knowledge required to determine and address specific issues faced by people who have a chronic disease, in the context of contributing to a holistic approach to support.

CHCCCS031 Provide individualised support
This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

CHCCCS038 Facilitate the empowerment of people receiving support
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.

CHCCCS040 Support independence and wellbeing
This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as physical and emotional wellbeing.

CHCCCS041 Recognise healthy body systems
This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.

CHCCOM005 Communicate and work in health or community services
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
This unit describes the performance outcomes, skills and knowledge required to assist with supporting the ongoing skill development of a person with disability. It involves following and contributing to an established individualised plan and using a positive, strengths-based approach.

CHCDIS012 Support community participation and social inclusion
This unit describes the performance outcomes, skills and knowledge required to assist with supporting people with disability in community participation and social inclusion using a person-centred approach. This involves enabling people to make choices to maximise their participation in various community settings, functions and activities to enhance psychosocial wellbeing and lifestyle in accordance with the person’s needs and preferences.

CHCDIS020 Work effectively in disability support
This unit describes the performance outcomes, skills and knowledge required to work effectively in a disability support work context. The unit covers meeting job requirements, complying with organisational requirements and working in a disability sector context.

CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.

HLTAID011 Provide First Aid
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

HLTHPS006 Assist clients with medication
This unit describes the skills and knowledge required to prepare for and provide medication assistance, and complete medication documentation. It also involves supporting a client to self-administer medication.

HLTINF006 Apply basic principles and practices of infection prevention and control
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.

HLTWHS002 Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.

You will be required to perform the activities outlined in CHCCCS040 Support independence and wellbeing during a period of at least 120 hours of direct support work.

Future Job Outcomes

This qualification will provide you with the skills, knowledge and confidence to pursue a range of rewarding careers including:

• Personal Care Worker
• Personal Carer
• Direct Care Worker
• Support Worker
• Respite Care Worker

Industry Recognition

Nationally Recognised Training (NRT)

• CHC33021 Certificate III in Individual Support (Ageing) is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of this qualification will provide a pathway into higher qualifications, such as the HLT47715 Certificate IV in Medical Practice Assisting.

Units of Competency

15 units of competency must be successfully completed to attain this qualification.

CHCAGE011 Provide support to people living with dementia
This unit describes the performance outcomes, skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following an established individualised plan.

CHCAGE013 Work effectively in aged care
This unit describes the performance outcomes, skills and knowledge required to work effectively in an aged care work context. The unit covers meeting job requirements, complying with organisational requirements and working in an aged care sector context.

CHCCCS001 Address the needs of people with chronic disease
This unit describes the skills and knowledge required to determine and address specific issues faced by people who have a chronic disease, in the context of contributing to a holistic approach to support.

CHCCCS031 Provide individualised support
This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

CHCCCS038 Facilitate the empowerment of people receiving support
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.

CHCCCS040 Support independence and wellbeing
This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as physical and emotional wellbeing.

CHCCCS041 Recognise healthy body systems
This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.

CHCCOM005 Communicate and work in health or community services
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.

CHCPAL003 Deliver care services using a palliative approach
This unit describes the performance outcomes, skills and knowledge required to provide care for people with life-limiting illness and those within the normal ageing process using a palliative approach, as well as end-of-life care.

HLTAID011 Provide First Aid
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

HLTHPS006 Assist clients with medication
This unit describes the skills and knowledge required to prepare for and provide medication assistance, and complete medication documentation. It also involves supporting a client to self-administer medication.

HLTINF006 Apply basic principles and practices of infection prevention and control
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.

HLTWHS002 Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.

You will be required to perform the activities outlined in CHCCCS040 Support independence and wellbeing during a period of at least 120 hours of direct support work.

Future Job Outcomes

• Podiatrist’s Assistant
• Physiotherapist’s Assistant
• Occupational Therapy Assistant
• Medical Imaging Assistant
• Allied Health Assistant

Industry Recognition

Nationally Recognised Training (NRT)

• HLT33021 Certificate III in Allied Health Assistance is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of this qualification will provide a pathway into higher qualifications, such as the HLT47715 Certificate IV in Medical Practice Assisting.

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBMED301 Interpret and apply medical terminology appropriately
This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

CHCCCS002 Assist with movement
This unit describes the skills and knowledge required to support people who require assistance with basic physical movement which may be due to incapacity.

CHCCCS010 Maintain a high standard of service
This unit describes the skills and knowledge to deliver and maintain a high standard of service.

CHCCCS020 Respond effectively to behaviours of concern
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

CHCCCS038 Facilitate the empowerment of people receiving support
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach.

CHCCOM005 Communicate and work in health or community services
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

HLTAAP001 Recognise healthy body systems
This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.

HLTAHA027 Assist with an allied health program
This unit describes the skills and knowledge required to provide assistance to an Allied Health Professional. Work includes following treatment plans for therapeutic interventions or conducting programs.

HLTAHA049 Recognise impact of health conditions
This unit describes the skills and knowledge required to recognise the impact of health conditions of a person undertaking an intervention or therapy program. Work includes using a basic understanding of the human body to assist in interpreting information about person’s health status to promote ways to maintain a healthy functioning of the body.

HLTINF006 Apply basic principles and practices of infection prevention and control
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.

HLTWHS001 Participate in workplace health and safety
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

You will be required to perform the activities outlined in HLTAHA027 Assist with an allied health program during a period of at least 120 hours of allied health assistance work.

 Future Job Outcomes

• NDIS Team Leader
• NDIS Service Leader
• Support Coordinator
• Service Coordinator
• Community Coordinator

Industry Recognition

Nationally Recognised Training

• 11076NAT Diploma of Leadership in Disability Services is a nationally recognised qualification.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

Industry Recognised Training

• 11076NAT Diploma of Leadership in Disability Services has been developed in consultation with more than 30 employers, industry associations, and government agencies.
• This program was developed with funding from the Commonwealth Government Department of Social Services.

University of New England (UNE)

Successful attainment of 11076NAT Diploma of Leadership in Disability Services will allow for articulation into higher awards at the University of New England including:

• Graduate Certificate in Disability Practice
• Graduate Diploma in Disability Practice
• Master of Disability Practice

*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE.

Units of Competency

You must successfully complete 12 units to obtain 11076NAT Diploma of Leadership in Disability Services.

BSBLDR523 Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

BSBOPS502 Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

BSBOPS504 Manage business risk

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area.

BSBPEF501 Manage personal and professional development

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

BSBTWK501 Lead diversity and inclusion

This unit describes the skills and knowledge required to lead diversity for a work area. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

CHCMGT003 Lead the work team

This unit describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations.

CHCMGT005 Facilitate workplace debriefing and support processes

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts.

CHCPRP001 Develop and maintain networks and collaborative partnerships

This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.

NAT11076001 Lead effectively in the disability sector

This unit describes the skills and knowledge required to lead, manage and support teams and individual workers effectively in an organisation that provides services to National Disability Insurance Scheme (NDIS) participants.

NAT11076002 Manage finance in the disability sector

This unit describes the skills and knowledge required to meet the financial responsibilities of a frontline leader in the disability sector. It covers managing resources, budgeting and financial forecasting to achieve the required objectives of an organisation providing services to National Disability Insurance Scheme (NDIS) and fee-paying participants.

Please note that a range of elective units can be made available for corporate groups to ensure that 11076NAT Diploma of Leadership in Disability Services meets the needs of your organisation. Get in touch today to find out more.

Future Job Outcomes

• Care Assistant
• Medical Receptionist
• Clinical Assistant
• Clinic Coordinator
• Clinic Support Officer
• Health Support Officer
• Medical Assistant
• Practice Assistant

Industry Recognition

Nationally Recognised Training (NRT)

• HLT47715 Certificate IV in Medical Practice Assisting is a NRT qualification recognised across Australia.
• On successful completion of the 23 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate IV in Medical Practice Assisting provides a pathway into higher qualifications, such as the 10820NAT Diploma of Leadership in Healthcare Practice.

The Australian Association of Practice Management (AAPM)

• 50 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

23 units of competency must be successfully completed to attain this qualification.

BSBMED301 Interpret and apply medical terminology appropriately

• This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED302 Prepare and process medical accounts

• This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

• This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

HLTAAP002 Confirm physical health status

• This unit describes the skills and knowledge required to obtain and interpret information about client health status and to check a client’s physical health. It requires a detailed knowledge of anatomy and physiology.

HLTAID016 Manage first aid services and resources

• This unit describes the skills and knowledge required to establish, maintain and facilitate the provision of appropriate first aid in the workplace.

HLTAID011 Provide first aid

• This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

CHCCOM005 Communicate and work in health or community services

• This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people

• This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically

• This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.

HLTINF001 Comply with infection prevention and control policies and procedures

• This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.

HLTINF002 Process reusable medical devices and equipment

• This unit describes the skills and knowledge required to clean, sterilise and package reusable medical devices and equipment.

HLTHPS002 Support health professional in the delivery of care

• This unit describes the skills and knowledge required to complete preparation, general assistance and follow up tasks that support health professionals in the delivery of care to clients.

HLTHPS005 Handle medical specimens

• This unit describes the skills and knowledge required to handle specimens including organising off-site testing and performing certain on-site tests.

HLTHPS003 Maintain medication stocks

• This unit describes the skills and knowledge required to order, store and monitor medication stock levels and complete associated documentation to meet regulatory requirements.

HLTCAR001 Perform electrocardiography (ECG)

• This unit describes the skills and knowledge required to prepare for and conduct electrocardiography (ECG) procedures, producing traces that are suitable for diagnostic purposes. It does not include interpretation of the ECG.

BSBINM401 Implement workplace information system

• This unit describes the skills and knowledge required to implement and review the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation’s effectiveness.

HLTWHS003 Maintain work health and safety

• This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

BSBADM307 Organise schedules

• This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

HLTHPS001 Take clinical measurements

• This unit describes the skills and knowledge required to prepare for, obtain and record simple clinical measurements.

HLTAID014 Provide advanced first aid

• This unit describes the skills and knowledge required to provide an advanced first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

BSBSTR301 Contribute to continuous improvement

• This unit describes the skills and knowledge required to support the organisation’s continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

CHCCCS020 Respond effectively to behaviours of concern

• This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

HLTADM010 Facilitate a coordinated approach to client care

• This unit describes the skills and knowledge required to provide instructions and information to clients, pro-actively follow up clients and liaise with other service providers to support a coordinated care approach.

Future Job Outcomes

• Portfolio Program Manager
• Senior Program Manager
• Program Delivery Manager
• Agile Program Director.

Industry Recognition

Nationally Recognised Training (NRT)

• BSB61218 Advanced Diploma of Program Management is a NRT Qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF6) Qualification and Record of Results.
• Successful attainment of the Advanced Diploma Program Management will allow for credit in AQF qualifications in accordance with relevant training package rules and recognition requirements.

Project Management Institute (PMI®)

• Certified Project Management Professionals (PMP®) with the Project Management Institute (PMI®), may be eligible to apply for Professional Development Units on completion of the Advanced Diploma of Project Management.^

^Pathways are subject to acceptance/approval and fees apply.

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBLDR601 Lead and manage organisational change

• This unit describes the skills and knowledge required to lead and manage organisational change.

BSBPEF502 Develop and use emotional intelligence

• This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

BSBPMG537 Manage project procurement

• This unit describes the skills and knowledge required to undertake procurement in projects.

BSBPMG631 Manage program delivery

• This unit describes the skills and knowledge required to manage program delivery.  It ensures that the program is moving towards the accomplishment of it’s vision and the attainment of its expected benefits.

BSBPMG632 Manage program risk

• This unit describes the skills and knowledge required to manage risks that might affect program deliverables and organisational objectives. It covers directing the planning and management of program risks, managing risks to the overall program and assessing risk management outcomes for the program and the organisation.

BSBPMG633 Provide leadership for the program

• This unit describes the skills and knowledge required to provide leadership for the program. It covers leadership strategies to motivate and inspire individuals and organisations to work constructively toward attainment of program benefits through consolidating program vision, managing risks and supporting staff.

BSBPMG634 Facilitate stakeholder engagement

• This unit describes the skills and knowledge required to facilitate stakeholder engagement in a program. It includes working with stakeholders through effective communication to achieve desired program benefits.

BSBPMG635 Implement program governance

• This unit describes the skills and knowledge required to establish and implement governance requirements to ensure effective program management. It includes implementing systems and processes for decision-making, management systems, compliance and program support.

BSBPMG636 Manage Benefits

• This unit describes the skills and knowledge required to manage the attainment of program benefits. It includes ensuring that benefits are identified and realised when and as expected.

AHCBUS615 Implement a monitoring, evaluation and reporting program

• This unit 0f competency describes the skills and knowledge required to implement a monitoring, evaluation and reporting program.

BSBPMG630 Enable program execution

• This unit describes the skills and knowledge required to establish parameters and enable a program to be undertaken effectively. It includes establishing both what the program will accomplish and how it will do so.

PSPMGT006 Develop a business case

• This unit describes the skills required to perform market analysis, development and cost options, and justify for a recommended business solution.

 Future Job Outcomes

• Business Manager
• General Manager
• Operations Manager
• Practice Manager

Industry Recognition

Nationally Recognised Training (NRT)

• 11293NAT Diploma of Leadership in Healthcare Practice is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.Successful students can also apply for credit towards AQF qualifications available through UNE Partnerships and other RTOs in accordance with relevant Training Package qualification packaging rules and recognition requirements. The amount of credit varies depending on individual units completed within this qualification. Options include:
  • BSB60420 Advanced Diploma of Leadership and Management (BSBLDR602, BSBSTR601)
  • BSB60120 Advanced Diploma of Business (BSBLDR602, BSBFIN501, BSBOPS504)

University of New England (UNE)

• Successful attainment of the Diploma of Leadership in Healthcare Practice will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.

Higher Awards

• This qualification has credit pathways to the following higher awards through the University of New England. NB: Entry requirements apply.

• • Bachelor of Business

• Candidates enrolling in this award with the University of New England and admitted under Rule (C) will receive 48 credit points of un-specified advanced standing (equivalent to 8 units).

• https://handbook.une.edu.au/courses/2024/BBUS

• • Graduate Certificate in Business

• Candidates enrolling in this award with the University of New England and admitted under Rule (D) will receive 6 credit points of un-specified advanced standing (equivalent to 1 unit).

• https://handbook.une.edu.au/courses/2024/GCBUS

• • Graduate Certificate in Management

• Candidates enrolling in this award with the University of New England and admitted under Rule (D) will receive 6 credit points of un-specified advanced standing (equivalent to 1 unit).

• https://handbook.une.edu.au/courses/2024/GCMGT

• .*

*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE.

The Australian Association of Practice Management (AAPM)

• 100 AAPM Continuing Professional Development (CPD) points are recognised  by AAPM upon full completion of this qualification. AAPM members can claim 100 CPD points for successful completion of this qualification.Graduates also meet the qualification requirement for Certified Practice Manager status with the Australian Association of Practice Management (AAPM).For more information on AAPM CPD points please click here.

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBHRM415 Coordinate recruitment and onboarding

• • • In this unit you will develop knowledge of the key provisions of relevant legislation, regulations, standards and codes of practice that affect employment agencies and organisation’s recruiting processes as well as common interview techniques and recruitment sourcing methods and strategies to provide feedback to candidates according to organisational procedures.

BSBLDR522 Manage people performance

• • • In this unit you will develop the knowledge for legislative and regulatory and organisational requirements for performance management and review, how to develop an organisational risk management and human resource support services plan and how to develop organisational performance measurement systems. You will also cover the key features of unlawful dismissal rules and due process.

BSBLDR602 Provide leadership across the organisation

• • Learn the skills and knowledge required to demonstrate senior leadership behavior and personal and professional competence. Business ethics are also addressed in this unit. The unit applies to those who have a role in modeling professionalism in their organisation and industry and inspiring and motivating others to achieve organisational goals. Leadership is seen in the context of the organisational mission.

BSBOPS504 Manage business risk

• • • • Learn the skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to those who are working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area, and may or may not have responsibility for directly supervising others.

CHCLEG003 Manage legal and ethical compliance

• • • • • Learn the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to those working in roles with managerial responsibility for legal and ethical compliance in small to medium-sized organisations. There may or may not be a team of workers involved.

SIRXCEG004 Create a customer centric culture

• • • • • Develop the knowledge for the principles of quality customer service, understand the commercial impact of poor customer service and how to manage positive and negative customer reviews as well as the value and role of customer feedback in improving service delivery.

BSBFIN501 Manage budgets and financial plans

• • • • • Learn the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes. This unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

BSBPEF502 Develop and use emotional intelligence

• • • • • Learn the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the workplace. This unit applies to those who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role, and may be responsible for leading a team or work area.

PUAMAN006 Manage and facilitate change

• • • • • Develop knowledge on change management models and tools, change management processes and principles and the methods of communicating change to stakeholders. Learn how organisational documentation related to change management, organisational frameworks, structure and culture impacts the organisation alongside
          organisational policies, procedures, practices and strategies including Work, Health and Safety (WHS)/Occupational Health and Safety (OHS).

FNSCUS513 Review business performance

• • • • • Learn the skills and knowledge required to collect, organise, analyse, investigate and review data to improve the efficiency and quality of performance of a business or business unit. This unit applies to those who use a range of managerial techniques to review and analyse their own work and the work of others to determine required actions.

PSPREG016 Conduct data analysis

• • • • • Learn the skills and knowledge required to deliver a wide variety of analysis, data collection and management systems and
          the range of analytical techniques appropriate for information analysis. Understand inductive/deductive reasoning processes, the influence of human factors on data analysis and the construction of sound inductive arguments fallacies in reasoning and how data analysis outcomes can contribute to the review of national strategies, plans and public sector legislation

BSBSTR502 Facilitate continuous improvement

• • • • Learn the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. This unit applies to those who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At his level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

Future Job Outcomes

• Youth Worker
• Indigenous Liaison/Officer
• Aged Care Worker
• Community Services Worker.

Industry Recognition

Nationally Recognised Training (NRT)

• CHC52015 Diploma of Community Services is a NRT qualification recognised across Australia.
• On successful completion of the 16 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

University of New England (UNE)

• Successful attainment of the Diploma of Community Services will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the University of New England (UNE).* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE. UNE Partnerships is currently in the process of negotiating recognition with other peak bodies and community services organisations).

Units of Competency

16 units of competency must be successfully completed to attain this qualification.

BSBLDR511 Develop and use emotional intelligence

• This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

CHCADV002 Provide advocacy and representation services

• This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

BSBMGT516 Continuous improvement

• This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.

CHCCCS007 Develop and implement service programs

• This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

PSPGEN049 Undertake negotiations

• This unit describes the skills required to undertake negotiations. It includes planning and finalising negotiation outcomes. This unit applies to those working in generalist and specialist roles within the public sector. The skills and knowledge described in this unit must be applied within the legislative, regulatory, and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

CHCCOM003 Develop workplace communication strategies

• This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.

CHCCSL007 Supporting counselling clients in decision-making processes

• This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action.

CHCCSM005 Develop, facilitate and review all aspects of case management

• This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

BSBPMG522 Undertake project work

• This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

• This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services.

BSBMGT605 Provide leadership across the organisation

• This unit describes the skills and knowledge required to demonstrate senior leadership behavior and personal and professional competence. Business ethics are also addressed in this unit. It applies to individuals who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission.

CHCDIV003 Manage and promote diversity

• This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

CHCLEG003 Manage legal and ethical compliance

• This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

CHCMGT005 Facilitate workplace debriefing and support processes

• This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

CHCPRP003 Reflect on and improve own professional practice

• This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

HLTWHS004 Manage work health and safety

• This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

 Future Job Outcomes

• Administration Officer
• Receptionist/Trainee Receptionist
• Medical Secretary

Industry Recognition

Nationally Recognised Training (NRT)

• BSB30120 Certificate III in Business (Medical Administration) is a NRT qualification recognised across Australia.
• On successful completion of the 13 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate III in Business Administration (Medical) will allow for admission into higher awards, such as the HLT47715 Certificate IV in Medical Practice Assisting.

The Australian Association of Practice Management (AAPM)

• 40 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

13 units of competency must be successfully completed to attain this qualification.

BSBCRT311 Apply critical thinking skills in a team environment

• This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

BSBPEF201 Support personal wellbeing in the workplace

• This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

BSBSUS211 Participate in sustainable work practices

• This unit describes the skills and knowledge required to measure, support, and find opportunities to improve the sustainability of work practices.

BSBTWK301 Use inclusive work practices

• This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

BSBWHS311 Assist with maintaining workplace safety

• This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures, and programs as part of a small work team.

BSBXCM301 Engage in workplace communication

• This unit describes the skills and knowledge required to communicate ( through written, oral and nonverbal forms) in the workplace within an industry.

BSBWRT311 Write simple documents

• This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

BSBTEC404 Use digital technology to collaborate in a work environment

• This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBSTR301 Contribute to continuous improvement

• This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes, and supporting opportunities for further improvements.

BSBMED301 Interpret and apply medical terminology appropriately

• This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED302 Prepare and process medical accounts

• This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

• This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED305 Apply the principles of confidentiality, privacy, and security within the medical environment

• This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy, and security to own work within the medical environment.

 Future Job Outcomes

• Office Manager
• Practice Manager/Trainee Practice Manager

Industry Recognition

Nationally Recognised Training (NRT)

• BSB42015 Certificate IV in Leadership and Management is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate IV in Leadership and Management provides a pathway into higher qualifications, such as the 10820NAT Diploma of Leadership in Healthcare Practice.

The Australian Association of Practice Management (AAPM)

• 50 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBPEF502 Develop and use emotional intelligence

• This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
• The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

SIRXCEG004 Create a customer-centric culture

• This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
• It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

BSBSTR502 Facilitate continuous improvement

• This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
• The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

BSBTEC403 Apply digital solutions to work processes

• This unit defines the skills, knowledge, and outcomes to integrate digital technologies into common management practice.
• The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments

BSBPEF402 Develop personal work priorities

• This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
• The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

BSBLDR411 Demonstrate leadership in the workplace

• This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
• The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

BSBXCM401 Apply communication strategies in the workplace

• This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
• This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

BSBLDR413 Lead effective workplace relationships

• This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
• The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

BSBXTW401 Lead and facilitate a team

• This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
• This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

BSBXBD403 Analyse big data

• This unit describes the skills and knowledge required to analyse transactional and non-transactional big data in order to provide insights that are used in an organisation. It involves identifying trends and relationships within big data, and establishing data acceptability. It also involves forming recommendations based on the analysis, and reporting on analysis findings.
• It applies to those who work in a broad range of industries and job roles using big data analysis techniques in their day-to-day work.

BSBOPS403 Apply business risk management processes

• This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.
• The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

BSBOPS402 Coordinate business operational plans

• This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.
• The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.