Future Job Outcomes

• Office Manager
• Practice Manager/Trainee Practice Manager

Industry Recognition

Nationally Recognised Training (NRT)

• BSB42015 Certificate IV in Leadership and Management is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate IV in Leadership and Management provides a pathway into higher qualifications, such as the 10820NAT Diploma of Leadership in Healthcare Practice.

The Australian Association of Practice Management (AAPM)

• 50 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBPEF502 Develop and use emotional intelligence

• This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
• The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

SIRXCEG004 Create a customer-centric culture

• This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
• It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

BSBSTR502 Facilitate continuous improvement

• This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
• The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

BSBTEC403 Apply digital solutions to work processes

• This unit defines the skills, knowledge, and outcomes to integrate digital technologies into common management practice.
• The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments

BSBPEF402 Develop personal work priorities

• This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
• The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

BSBLDR411 Demonstrate leadership in the workplace

• This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
• The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

BSBXCM401 Apply communication strategies in the workplace

• This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
• This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

BSBLDR413 Lead effective workplace relationships

• This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
• The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

BSBXTW401 Lead and facilitate a team

• This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
• This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

BSBXBD403 Analyse big data

• This unit describes the skills and knowledge required to analyse transactional and non-transactional big data in order to provide insights that are used in an organisation. It involves identifying trends and relationships within big data, and establishing data acceptability. It also involves forming recommendations based on the analysis, and reporting on analysis findings.
• It applies to those who work in a broad range of industries and job roles using big data analysis techniques in their day-to-day work.

BSBOPS403 Apply business risk management processes

• This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.
• The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

BSBOPS402 Coordinate business operational plans

• This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.
• The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

Future Job Outcomes

• Procurement and Contracting Manager
• Procurement Coordinator
• Procurement Officer
• Project Manager
• Senior Contracting Officer
• Strategic Sourcing Officer
• Senior Procurement Officer

 Recognition

Nationally Recognised Training (NRT)

• PSP50616 Diploma of Procurement and Contracting is a NRT qualification recognised across Australia.
• On successful completion of the 13 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF5) Qualification and Record of Results.
• Successful attainment of the Diploma of Procurement and Contracting will allow for credit in AQF qualifications in accordance with relevant training package rules and recognition requirements.

University of New England (UNE)

• Successful attainment of the Diploma of Procurement and Contracting will allow for admission into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.*
  *Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE.

Modules

Procurement framework and procurement planning

• PSPPCM12 Plan for procurement outcomes (Core)
  This unit describes the skills required to apply advanced planning to complex procurement within established guidelines, policies and procedures
• PSPPCM010 Manage procurement risk (Core)
  This unit describes the skills required to manage risks associated with all stages of procurement. It includes assessing risk, and preparing, implementing and reviewing a risk management plan.

Values and ethos of public service

• PSPETH003 Promote the values and ethos of public service (Core)
  This unit describes the skills required to promote ethical standards to assist staff in avoiding conflicts of interest and to model and foster integrity.

Compliance in public sector

• PSPLEG003 Promote compliance with legislation in the public sector (Core)
  This unit describes the skills required to promote compliance with legislation in the public sector. It includes modelling compliance with legislation.

Research and Analysis

• PSPGEN046 Undertake research and analysis (Elective)
  This unit describes the skills required to undertake research and analysis. It includes identifying and analysing information, applying the results and maintaining and compiling reports from information systems.

Procurement Decisions

• PSPPCM013 Make procurement decisions (Core)
  This unit describes the skills required to perform advanced decision making for complex procurement within established guidelines, policies and procedures.

Negotiations

• PSPGEN049 Undertake negotiations (Core)
  This unit describes the skills required to undertake negotiations. It includes planning and finalising negotiation outcomes.

Contract and Relationship Management

• PSPPCM011 Plan and manage a contract (Core)
  This unit describes the skills required to establish arrangements for contract management. It includes confirming contract requirements, preparing a contract management plan, developing stakeholder relationships and implementing contract strategies and contractual arrangements.
• PSPPCM008 Manage contract performance (Core)
  This unit describes the skills required to implement strategies that ensure effective contract performance. It includes managing the business relationship, performance of the contract, and contract issues; and implementing a communication strategy.
• PSPPCM Finalise contracts (Core)
  This unit describes the skills required to finalise processes for contracts. It includes completing contracts and implementing a contract review strategy.

Supply Chain

• BSBPUR504 Manage a supply chain (Elective)
  This unit describes the skills and knowledge required to manage a supply chain, including the relationships between an organisation and its supply and demand partners along the chain.

Strategic Sourcing

• PSPPCM016 Plan and implement strategic sourcing (Elective)
  This unit describes the skills required to plan and implement strategic sourcing for goods or services essential or critical to an organisation’s ability to conduct its core business. It includes developing a procurement profile of the buying organisation, conducting strategic assessment of the supply market, developing strategies to source goods or services from the market and securing, monitoring and reviewing strategic market sources.

Budget and Procurement Review

• PSPPCM014 Participate in budget and procurement review processes (Elective)
  This unit describes the skills required to participate in government budget and review processes to ensure that procurement and contract management activities occur within established procedures and financial obligations are fulfilled.

Units of Competency

13 units of competency must be successfully completed to attain this qualification.

PSPPCM012 Plan for procurement outcomes

• This unit describes the skills required to apply advanced planning to complex procurement within established guidelines, policies and procedures.

PSPPCM010 Manage procurement risk

• This unit describes the skills required to manage risks associated with all stages of procurement. It includes assessing risk, and preparing, implementing and reviewing a risk management plan.

PSPETH003 Promote the values and ethos of public service

• This unit describes the skills required to promote ethical standards to assist staff in avoiding conflicts of interest and to model and foster integrity.

PSPLEG003 Promote compliance with legislation in the public sector

• This unit describes the skills required to promote compliance with legislation in the public sector. It includes modelling compliance with legislation.

PSPGEN046 Undertake research and analysis

• This unit describes the skills required to undertake research and analysis. It includes identifying and analysing information, applying the results and maintaining and compiling reports from information systems.

PSPPCM013 Make procurement decisions

• This unit describes the skills required to perform advanced decision making for complex procurement within established guidelines, policies and procedures.

PSPGEN049 Undertake negotiations

• This unit describes the skills required to undertake negotiations. It includes planning and finalising negotiation outcomes.

PSPPCM011 Plan to manage a contract

• This unit describes the skills required to establish arrangements for contract management. It includes confirming contract requirements, preparing a contract management plan, developing stakeholder relationships and implementing contract strategies and contractual arrangements.

PSPPCM008 Manage contract performance

• This unit describes the skills required to implement strategies that ensure effective contract performance. It includes managing the business relationship, performance of the contract, and contract issues; and implementing a communication strategy.

PSPPCM009 Finalise contracts

• This unit describes the skills required to finalise processes for contracts. It includes completing contracts and implementing a contract review strategy.

BSBPUR504 Manage a supply chain

• This unit describes the skills and knowledge required to manage a supply chain, including the relationships between an organisation and its supply and demand partners along the chain.

PSPPCM016 Plan and implement strategic sourcing

• This unit describes the skills required to plan and implement strategic sourcing for goods or services essential or critical to an organisation’s ability to conduct its core business. It includes developing a procurement profile of the buying organisation, conducting strategic assessment of the supply market, developing strategies to source goods or services from the market and securing, monitoring and reviewing strategic market sources.

PSPPCM014 Participate in budget and procurement review processes

• This unit describes the skills required to participate in government budget and review processes to ensure that procurement and contract management activities occur within established procedures and financial obligations are fulfilled.

Future Job Outcomes

• Policies/Compliance and Risk Manager
• Customer Service/Complaints Manager
• Personnel/Administrative Services Manager
• Operations Manager/Project Manager.

Industry Recognition

Nationally Recognised Training (NRT)

• PSP50122 Diploma of Government is a NRT qualification recognised across Australia.
• On successful completion of the 11 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

Units of Competency

11 units of competency must be successfully completed to attain this qualification.

PSPGEN101 Use complex workplace communication strategies

• This unit describes the performance outcomes, skills and knowledge required to use complex workplace communication for working with internal and external clients, colleagues and other staff.

BSBPEF502 Develop and use emotional intelligence

• This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

BSBPMG430 Undertake project work

• This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

BSBWHS311 Assist with maintaining workplace safety

• This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

PSPGEN099 Undertake negotiations

• This unit describes the performance outcomes, skills and knowledge required to undertake negotiations.

PSPLEG007 Promote compliance with legislation in the public sector

• This unit describes the performance outcomes, skills and knowledge required to promote compliance with legislation in the public sector.

PSPGEN106 Conduct Research and analysis

• This unit describes the performance outcomes, skills and knowledge required to undertake research and analysis.

PSPETH008 Promote the values and ethos of public service

• This unit describes the performance outcomes, skills and knowledge required to promote ethical standards to assist staff avoid conflicts of interest and to model and foster integrity.

PSPGEN118 Provide leadership

• This unit describes the performance outcomes, skills and knowledge required to achieve operational results and effective working relationships through leadership, feedback and support of individuals in a work-group. The work-group may exist in the workplace, be formed for a special purpose or project, or consist of community members, volunteers or inter-agency members.

BSBWRT411 Write complex documents

• This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

PSPGEN115 Uphold and support inclusive work practices

• This unit describes the performance outcomes, skills and knowledge required to value diversity and inclusion in the workplace.

Future Job Outcomes

• Sustainability Officer
• Facilities Maintenance Manager
• Facilities Manager
• Project Manager
• Risk and Safety Manager.

Units of Competency

12 units of competency must be successfully completed. These are made up of 8 core units plus 4 electives. Elective choices:
• At least 1 elective from group A
• At least 1 elective from group B
• Remaining from either A or B

Core units of Competency

BSBFIN501 Manage budgets and financial plans

This unit provides the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.

BSBPRC502 Manage supplier relationships

This unit provides the skills and knowledge required to manage relationships with suppliers of larger or multiple smaller procurement activities, where the relationship is of some significance to the organisation. It covers managing procurement agreements, resolving disagreements with suppliers, finalising agreements, and reviewing the performance of suppliers.

BSBWHS521 Ensure a safe workplace for a work area

This unit provides the skills and knowledge required to establish, maintain and evaluate an organisation’s work health and safety (WHS) policies, procedures, and programs in a work area to ensure a safe workplace, according to WHS legislative requirements. It takes a systems approach and addresses compliance with relevant legislative requirements.

BSBOPS504 Manage business risk

This unit provides skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

BSBSUS411 Implement and monitor environmentally sustainable work practices

This unit provides the skills and knowledge required to analyse and implement improvements to the environmental sustainability of work practices and monitor their effectiveness.

NAT10938001 Manage lifecycle services

This unit provides the outcomes required to manage the continuous processes of service provision to support facilities systems and practices whilst remaining sustainable.

NAT10938002 Develop and manage facility maintenance plans

This unit focuses on the requirement for facility managers to develop and manage facility maintenance plans for essential maintenance services and other services in a facility.

CPPDSM5030 Manage projects in the property industry

This unit of competency specifies the outcome required to plan, organise and monitor projects in the property industry. It requires the ability to establish project requirements, monitor quality assurance processes, and evaluate project processes and outcomes.

Elective Units A

CPCCBC4012 Read and interpret plans and specifications

This unit of competency specifies the outcome required to read and interpret plans and specifications applicable to medium rise residential and commercial projects in order to inform estimation, planning, and supervisory activities.

CPPDSM5007 Coordinate construction or renovation of facilities

This unit of competency specifies the outcome required to coordinate the construction or renovation of facilities. It requires the ability to use appropriate consultative processes to determine construction or renovation requirements and to develop, monitor, and finalise a construction plan.

BSBTEC403 Apply digital solutions to work processes

This unit defines the skills, knowledge and outcomes to integrate digital technologies into common management practice.

MSS015020 Facilitate an energy audit

This unit describes the skills and knowledge required to project manage an energy audit within a business environment, to provide a quantitative overview of energy performance and determining opportunities for improvement.

MSS405088 Plan, implement and monitor energy management

This unit describes the skills and knowledge required to review energy use, and develop objectives, strategies and action plans for improved energy management in an organisation. It includes implementation and permanent monitoring as well as consultation and collaboration with key stakeholders throughout the process.

CPPDSM5011A Determine space utilisation

This unit of competency specifies the outcomes required to develop design briefs for the use of space. It requires the ability to analyse client requirements, develop design concepts and prepare a design brief using appropriate technology.

CPPDSM5001A Advise on use and design of facilities

This unit of competency specifies the outcomes required to provide effective advice on the use and design of facilities to meet client needs. It requires the ability to conduct research to identify future facility requirements.

CPPDSM5029 Manage client relationships and networks in the property industry

This unit of competency specifies the outcomes required to maintain positive business relationships and active professional networks in the property industry. It applies to real estate agents, strata community managers, stock and station agents, Nationwide House Energy Rating Scheme (NatHERS) assessors, and home sustainability assessors.

CPPDSM5022A Implement asset management plan

This unit of competency specifies the outcomes required to plan for the management of assets. It requires the ability to implement effective strategies to manage the operational, resource and maintenance needs of assets and to review and evaluate those strategies.

CPCCSV5011A Apply building code and standards to residential buildings

This unit of competency specifies the outcomes required to ensure that the building process complies with the Building Code of Australia (BCA) and relevant Australian standards. The unit applies to residential buildings and includes the evaluation and interpretation of building requirements, classification of buildings according to the BCA criteria and strategies for compliance.

CPPREP4123 Manage tenancy

This unit specifies the skills and knowledge required to manage a tenancy. It includes timely and effective communication with tenant, landlord and other stakeholders and the management of rent payments, arrears, routine inspections, repairs, maintenance, tenancy renewals, rent increases and tenancy agreement breaches. NB This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.

Elective Units B

BSBWRT411 Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

BSBLEG522 Apply legal principles in contract law matters

This unit provides the skills and knowledge required to analyse and evaluate information from a variety of sources and supply solutions to contractual issues in a legal environment.

PSPMGT006 Develop a business case

This unit provides the skills required to perform market analysis, development, and cost options, and justify for a recommended business solution.

BSBSTR601 Manage innovation and continuous improvement

This unit applies to individuals with managerial responsibilities who aim to build a better and more effective work environment. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values and attitudes of the organisation.

BSBPRC501 Manage procurement strategies

This unit describes the skills and knowledge required to develop, implement and evaluate an organisation’s procurement strategies. It applies to individuals focussing on the development, design and implementation of strategies to support the procurement of goods and/ or services. While an individual may work closely with other staff members in the organisation, they have individual responsibility and autonomy to develop, communicate and implement organisational procurement strategies.

Nationally Recognised Training (NRT)

• 10938NAT Diploma of Facilities Management is a NRT Qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF5) Qualification and Record of Results.
• Successful attainment of the Diploma of Facilities Management will allow for credit in AQF qualifications in accordance with relevant training package rules and recognition requirements.

Facility Management Association Australia (FMA)

• Graduates of the Diploma of Facilities Management will be eligible for full general membership of FMA Australia.*
• Members of FMA Australia undertaking particular units may be eligible for CPD points.

*Fees may apply

Future Job Outcomes

• Project Manager
• Project Leader
• Project Team Leader
• Program Manager.

Recognition

Nationally Recognised Training (NRT)

• BSB50820 Diploma of Project Management is a NRT Qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF5) Qualification and Record of Results.
• Successful attainment of the Diploma Project Management will allow for credit in AQF qualifications in accordance with relevant training package rules and recognition requirements.

University of New England (UNE)

• Successful attainment of the Diploma of Project Management will allow for entry into a range of undergraduate and postgraduate awards offered by the UNE Business School.* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE).

Australian Institute of Project Management – AIPM

• The Diploma of Project Management is endorsed by the AIPM.
• Successful attainment of the Diploma Project Management will allow for application to Australian Institute of Project Management (AIPM)^ to be recognised as a Certified Practicing Project Practitioner (CPPP). Note: membership fees apply
• Successful graduates may also apply for AIPM Continuing Professional Development points^
• The Diploma will assist in meeting AIPM recognition requirements for Certified Practicing Project Manager – CCPM, and/or Certified Practising Senior Project Manager – CPSPM

Project Management Institute (PMI®) 

• Certified Project Management Professionals (PMP®) with the Project Management Institute (PMI®), may be eligible to apply for Professional Development Units on completion of the Diploma of Project Management.^

^Pathways are subject to acceptance/approval and fees apply.

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBPMG530 Manage project scope

• Describes the skills and knowledge required to determine and manage project scope. It involves obtaining project authorisation, developing a scope management plan, and managing the application of project scope controls.The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.

BSBPMG531 Manage project time

• Manage project time unit describes the skills and knowledge required to manage time during projects. It involves determining and implementing the project schedule and assessing time management outcomes.The unit applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

BSBPMG533 Manage project cost

• This unit describes the skills and knowledge required to identify, analyse and refine project costs to produce a budget, and to use this budget as the principal mechanism to control project cost.The unit applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

BSBPMG535 Manage project information and communication

• This unit describes the skills and knowledge required to link people, ideas and information at all stages in the project life cycle. Project communication management ensures timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal structures and processes.

BSBPMG538 Manage project stakeholder engagement

• This unit describes the skills and knowledge required to manage stakeholder relationships. The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.

BSBPMG536 Manage project risk

• This unit describes the skills and knowledge required to manage risks that may impact achievement of project objectives. It involves identifying, analysing, treating and monitoring project risks, and assessing risk management outcomes.

BSBPMG532 Manage project quality

• This unit describes the skills and knowledge required to manage quality within projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects.

BSBPMG534 Manage project human resources

• This unit describes the skills and knowledge required to manage human resources related to projects. It involves planning for human resources, implementing personnel training and development, and managing the project team.

BSBTWK502 Manage team effectiveness

• This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

BSBPMG537 Manage project procurement

• This unit describes the skills and knowledge required to undertake procurement in projects. The unit applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

BSBPMG539 Manage project governance

• This unit describes the skills and knowledge required to establish and implement project governance. It involves identifying, applying, monitoring and reviewing project governance.It applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.

BSBPMG540 Manage project integration

• This unit describes the skills and knowledge required to integrate and balance overall project management functions and to align and track project objectives to comply with organisational goals, strategies and objectives.

Future Job Outcomes

• Business Development Manager
• Senior Executive Manager
• General Manager
• Director.

Industry Recognition

Nationally Recognised Training (NRT)

• BSB60420 Advanced Diploma of Leadership and Management is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

University of New England (UNE)

• Successful attainment of the Advanced Diploma of Leadership and Management will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE).

The Australian Association of Practice Management (AAPM)

• 120 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

10 units of competency must be successfully completed to attain this qualification.

BSBCRT611 Apply critical thinking for complex problem solving

• Learn the skills and knowledge required to apply critical thinking in order to develop solutions to complex issues arising in the workplace. This unit applies to those who are required to think critically in order to develop structured and innovative solutions to overcome complex organisational issues, operating with a high degree of autonomy and may undertake non-standard work tasks involving escalated risks, and are often responsible for a team or work area.

BSBHRM614 Contribute to strategic workforce planning

• Learn the skills and knowledge required to contribute to the development, implementation and maintenance of a strategic approach to workforce planning in an organisation ensuring that there is the structure and staff in place to meet current and foreseeable organisational objectives. The unit applies to those employed as human resource practitioners with knowledge of human resources and organisational objectives.

BSBOPS601 Develop and implement business plans

• Learn the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans. This unit applies to those who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation and may oversee the work of a number of teams and other managers.

BSBCRT511 Develop critical thinking in others

• Learn the skills and knowledge and abilities required to develop critical and creative thinking skills in others within a workplace context. This unit applies to those who are developing and coaching others, for whom critical thinking skills ( including analysis, synthesis, and evaluation) are an important part of their job roles, and are typically responsible for leading teams.

BSBSTR602 Develop organisational strategies

• Learn the skills and knowledge required to establish the strategic direction of the organisation, sustain competitive advantage and enhance competitiveness. It covers analysis and interpretation of relevant markets, capability assessment of the organisation and analysis of the organisation’s existing and potential competitors and allies. It also covers implementing the strategic plan and developing specific actions and initiatives that will be undertaken by people working in various roles. The unit applies to those working in senior roles in the organisation who have responsibility for ensuring that the organisation is positioned to ensure its long-term viability and success.

BSBLDR601 Lead and manage organisational change

• Learn the skills and knowledge required to lead and manage organisational change. This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation, and may have a dedicated role in human resources management, workforce development, or work in a strategic policy or planning area

BSBSUS601 Lead corporate social responsibility

• Learn the skills and knowledge required to consult with stakeholders to develop, implement and evaluate corporate social responsibility policy in an organisation. The unit applies to those working in senior roles in diverse contexts who have responsibility for ensuring an organisation is positioned to ensure it’s long-term viability and success.

BSBFIN501 Manage budgets and financial plans

• This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes. This unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

BSBSTR601 Manage innovation and continuous improvement

• Learn the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation, and learning are promoted and rewarded. This unit applies to those with managerial responsibilities who aim to build a better and more effective work environment. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values, and attitudes of the organisation.

BSBLDR602 Provide leadership across the organisation

• Learn the skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit. The unit applies to those who have a role in modelling professionalism in their organisation and industry and inspiring and motivating others to achieve organisational goals. Leadership is seen in the context of the organisational mission.

Future Job Outcomes

• Team Leader
• Coordinator
• Administrator
• Assistant.

Industry Recognition

Nationally Recognised Training (NRT)

• BSB40520 Certificate IV in Leadership and Management is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate IV in Leadership and Management will allow for admission into higher awards, such as the BSB50420 Diploma of Leadership and Management.

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBPEF502 Develop and use emotional intelligence

• This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
• The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

SIRXCEG004 Create a customer-centric culture

• This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
• It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

BSBSTR502 Facilitate continuous improvement

• This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
• The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

BSBTEC403 Apply digital solutions to work processes

• This unit defines the skills, knowledge, and outcomes to integrate digital technologies into common management practice.
• The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments

BSBPEF402 Develop personal work priorities

• This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
• The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

BSBLDR411 Demonstrate leadership in the workplace

• This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
• The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

BSBXCM401 Apply communication strategies in the workplace

• This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
• This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

BSBLDR413 Lead effective workplace relationships

• This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
• The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

BSBXTW401 Lead and facilitate a team

• This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
• This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

BSBXBD403 Analyse big data

• This unit describes the skills and knowledge required to analyse transactional and non-transactional big data in order to provide insights that are used in an organisation. It involves identifying trends and relationships within big data, and establishing data acceptability. It also involves forming recommendations based on the analysis, and reporting on analysis findings.
• It applies to those who work in a broad range of industries and job roles using big data analysis techniques in their day-to-day work.

BSBOPS403 Apply business risk management processes

• This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.
• The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

BSBOPS402 Coordinate business operational plans

• This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.
• The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

Future Job Outcomes

• Project Administrator
• Project Analyst
• Contracts Officer
• Quality Officer.

Industry Recognition

Nationally Recognised Training (NRT)

• BSB40920 Certificate IV in Project Management Practice is a NRT qualification recognised across Australia.
• On successful completion of the 9 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF4) Qualification and Record of Results.
• Successful attainment of the Certificate IV in Project Management Practice will allow for credit in AQF qualifications in accordance with relevant training package rules and recognition requirements.

Australian Institute of Project Management (AIPM)

• The Certificate IV in Project Management Practice is endorsed by the AIPM.
• Successful attainment of the Certificate IV in Project Management Practice will allow for application to Australian Institute of Project Management (AIPM)^ to be recognised as a Certified Practicing Project Practitioner (CPPP). Note: Membership fees apply.

^Pathways are subject to acceptance/approval and fees apply.

Units of Competency

9 units of competency must be successfully completed to attain this qualification.

BSBPMG420 Apply project scope management techniques

• This unit describes the skills and knowledge required to contribute to the project’s scope by assisting with identifying its objectives, deliverables, constraints, assumptions and outcomes. It also involves applying controls once the project has commenced and contribute to reviewing the suitability of those controls.

BSBPMG421 Apply project time management techniques

• This unit describes the skills and knowledge required to assist with project scheduling activities, apply and monitor the agreed project schedule, and evaluate the effectiveness of time management for the project.

BSBPMG423 Apply project cost management techniques

• This unit describes the skills and knowledge required to assist in producing a project budget, to monitor project expenditure and contribute to cost finalisation processes.

BSBPMG425 Apply project information management and communication techniques

• This unit describes the skills and knowledge required to provide a critical link between people, ideas and information at all stages in the project life cycle. It involves assisting the project team to plan communications, communicating information related to the project, and reviewing communications.

BSBPMG426 Apply project risk management techniques

• The unit describes the skills and knowledge required to assist with aspects of risk management in a project. It specifically involves planning for, controlling and reviewing risks associated with the project, and assisting in this process where required.

BSBPMG422 Apply project quality management techniques

• This unit describes the skills and knowledge required to enhance project outcomes by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement in projects.

BSBPMG424 Apply project human resources management approaches

• This unit describes the skills and knowledge required to assist with aspects of human resources management of a project. It involves establishing human resource requirements, identifying and facilitating the learning and development needs of people working on the project and resolving conflict in the team.

BSBPMG427 Apply project procurement procedures

• This unit describes the skills and knowledge required to assist with procurement for a project. It involves identifying procurement requirements, assisting with supplier selection, conducting procurement activities, and assisting with procurement finalisation activities for the project.

BSBPMG428 Apply project life cycle management processes

• This unit describes the skills and knowledge required to assist in implementing project life cycle management processes.

Future Job Outcomes

• Manager
• Executive Officer
• Supervisor
• Head of Unit.

Industry Recognition

Nationally Recognised Training (NRT)

• BSB50420 Diploma of Leadership and Management is a NRT qualification recognised across Australia.
• On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• The attainment of the Diploma of Leadership and Management will allow for admission into higher awards, such as the BSB61015 Advanced Diploma of Leadership and Management.

University of New England (UNE)

• Successful attainment of the Advanced Diploma of Leadership and Management will allow for admission into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE).

The Australian Association of Practice Management (AAPM)

• 100 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBCMM511 Communicate with Influence

• Learn the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients, and other key stakeholders. This unit is for those who are required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role, whilst using their initiative and judgment to organise the work of self, and others and plan, evaluate and co-ordinate the work of teams.

BSBPEF502 Develop and use emotional intelligence

• Learn the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the workplace. This unit applies to those who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role, and may be responsible for leading a team or work area.

BSBCRT511 Develop critical thinking in others

• Learn the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. This unit applies to those who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles and responsible for leading teams.

BSBSUS511 Develop workplace policies and procedures for sustainability

• Learn the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to those with managerial responsibilities who undertake work developing approaches to create, monitor, and improve strategies and policies within workplaces and engaging with a range of relevant stakeholders and specialists. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic, and environmental impact, as well as proactive value creation in these areas.

BSBSTR502 Facilitate continuous improvement

• Learn the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements. This unit applies to those who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

BSBLDR523 Lead and manage effective workplace relationships

• Learn the skills and knowledge required to lead and manage effective workplace relationships. This unit applies to those in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships and applying the value, goals and cultural diversity policies of the organisation. Complex and diverse methods and procedures as well as a range of problem-solving and decision-making strategies are used, which require the exercise of considerable discretion and judgement.

BSBFIN501 Manage budgets and financial plans

• Learn the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes.

BSBOPS502 Manage business operational plans

• Learn the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. This unit is for those who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

BSBOPS504  Manage business risk

• Learn the skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to those who are working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area.

BSBTWK503 Manage meetings

• Learn the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes, and reporting meeting outcomes. This unit applies to those employed in a range of work environments who are required to organise and manage meetings within their workplace.

BSBOPS505 Manage organisational customer service

• Learn the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. This unit applies to those who supervise customer service provided by others within an organisation and must exercise considerable discretion and judgment, using a range of problems solving and making strategies.

BSBTWK502 Manage team effectiveness

• Learn the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation, using a range of problem solving and decision-making strategies. The unit applies to those working at a managerial level who lead and build a positive culture within their work teams.

On successful completion of these 12 units of competency in this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Statement of Attainment.