Advanced Diploma of Leadership and Management

BSB60420

Advanced Diploma of Leadership and Management

Enhance your high-level specialised industry relevant knowledge and skills with our Advanced Diploma of Leadership and Management.

In this nationally recognised course, you will learn the sought after skills focused on managing the strategic direction of business through leadership, financial management and comprehensive business operations. It is suited to dynamic leaders who wish to broaden their business perspective, enhance management capability and strengthen leadership behaviour.

Overview

  • Course Fees
    $6,490 AUD
  • Duration
    2 Years
  • Delivery
    Individual students (online)

A UNE Partnerships Qualification lets you

  • Enrol anytime

    Study at your own pace, anywhere at anytime

  • Have access to expert trainers

    Subject Matter Experts offering support during your online experience

  • Study online

    Access to our online community of students and trainers

  • Receive great support

    Support in balancing your work/life and study

More about the course

$6,490 AUD
Course Duration

The estimated time to complete this course is:

  • 12 hours per week over a study period of up to 2 years.
  • Students can complete in a much shorter time depending on experience, role, and/or current practices.
Entry Requirements

We have made this program accessible to as many suitable candidates as possible. You will need to:

  • Hold a Diploma or Advanced Diploma from the BSB Training Package (current or superseded equivalent versions); OR
  • Two (2) years equivalent full-time relevant workplace experience in an operational or leadership role in an enterprise.

And we recommend that you have:

  • Strong written and verbal communication skills.
  • Appropriate technology to study online
  • The motivation to learn independently.

 

Refer to our Admission, Enrolment, Withdrawal and Cancellation Policy for course entry and completion requirements.

Delivery Options
  • Individual students (online)
  • Customised in-house training for groups, corporations and organisations.

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

Enquire Now

Graduate Outcomes

On successful completion of this course, you will have the skills and knowledge to:

  • demonstrate senior leadership behaviour, and personal and professional competence
  • Contribute to strategic workforce planning
  • establish the strategic direction of the organisation, sustain competitive advantage and enhance competitiveness
  • run a business operation and be aware of the steps required to develop and implement business plan
  • Apply critical thinking for complex problem solving and develop critical thinking in others.
  • sustain and develop an environment in which sustainability, continuous improvement, innovation and learning are promoted and rewarded
  • determine strategic change requirements and opportunities, and develop, implement and evaluate change management strategies
  • Learn the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation, and learning are promoted and rewarded.
  • undertake budgeting, financial forecasting and reporting requirements
  • Learn the skills and knowledge required to consult with stakeholders to develop, implement and evaluate corporate social responsibility policy in an organisation.

Future Job Outcomes

  • Business Development Manager
  • Senior Executive Manager
  • General Manager
  • Director.

Industry Recognition

Nationally Recognised Training (NRT)

  • BSB60420 Advanced Diploma of Leadership and Management is a NRT qualification recognised across Australia.
  • On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

University of New England (UNE)

  • Successful attainment of the Advanced Diploma of Leadership and Management will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE).

The Australian Association of Practice Management (AAPM)

  • 120 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

10 units of competency must be successfully completed to attain this qualification.

BSBCRT611 Apply critical thinking for complex problem solving

  • Learn the skills and knowledge required to apply critical thinking in order to develop solutions to complex issues arising in the workplace. This unit applies to those who are required to think critically in order to develop structured and innovative solutions to overcome complex organisational issues, operating with a high degree of autonomy and may undertake non-standard work tasks involving escalated risks, and are often responsible for a team or work area.

BSBHRM614 Contribute to strategic workforce planning

  • Learn the skills and knowledge required to contribute to the development, implementation and maintenance of a strategic approach to workforce planning in an organisation ensuring that there is the structure and staff in place to meet current and foreseeable organisational objectives. The unit applies to those employed as human resource practitioners with knowledge of human resources and organisational objectives.

BSBOPS601 Develop and implement business plans

  • Learn the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans. This unit applies to those who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation and may oversee the work of a number of teams and other managers.

BSBCRT511 Develop critical thinking in others

  • Learn the skills and knowledge and abilities required to develop critical and creative thinking skills in others within a workplace context. This unit applies to those who are developing and coaching others, for whom critical thinking skills ( including analysis, synthesis, and evaluation) are an important part of their job roles, and are typically responsible for leading teams.

BSBSTR602 Develop organisational strategies

  • Learn the skills and knowledge required to establish the strategic direction of the organisation, sustain competitive advantage and enhance competitiveness. It covers analysis and interpretation of relevant markets, capability assessment of the organisation and analysis of the organisation’s existing and potential competitors and allies. It also covers implementing the strategic plan and developing specific actions and initiatives that will be undertaken by people working in various roles. The unit applies to those working in senior roles in the organisation who have responsibility for ensuring that the organisation is positioned to ensure its long-term viability and success.

BSBLDR601 Lead and manage organisational change

  • Learn the skills and knowledge required to lead and manage organisational change. This unit applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation, and may have a dedicated role in human resources management, workforce development, or work in a strategic policy or planning area

BSBSUS601 Lead corporate social responsibility

  • Learn the skills and knowledge required to consult with stakeholders to develop, implement and evaluate corporate social responsibility policy in an organisation. The unit applies to those working in senior roles in diverse contexts who have responsibility for ensuring an organisation is positioned to ensure it’s long-term viability and success.

BSBFIN501 Manage budgets and financial plans

  • This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes. This unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

BSBSTR601 Manage innovation and continuous improvement

  • Learn the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation, and learning are promoted and rewarded. This unit applies to those with managerial responsibilities who aim to build a better and more effective work environment. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values, and attitudes of the organisation.

BSBLDR602 Provide leadership across the organisation

  • Learn the skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit. The unit applies to those who have a role in modelling professionalism in their organisation and industry and inspiring and motivating others to achieve organisational goals. Leadership is seen in the context of the organisational mission.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

 Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

Enquire Now!






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    BSB40520

    Certificate IV in Leadership and Management

    Grow your career with our Certificate IV in Leadership and Management into a rewarding professional career.

    Our nationally recognised course builds upon the skills and abilities of emerging team leaders and managers in a range of enterprise and industry contexts, whose role includes some supervisory or team leader duties such as leading a group project or assignment.

    Our educators bring diverse expertise including health and dental practice management, public sector management, and community services, providing a unique opportunity for you to be paired with a mentor who shares your experience.

    Overview

    • Course Fees
      $4,690 AUD
    • Duration
      2 Years
    • Delivery
      Individual students (online)

    A UNE Partnerships Qualification lets you

    • Enrol anytime

      Study at your own pace, anywhere at anytime

    • Have access to expert trainers

      Subject Matter Experts offering support during your online experience

    • Study online

      Access to our online community of students and trainers

    • Receive great support

      Support in balancing your work/life and study

    More about the course

    $4,690 AUD
    Course Duration

    The estimated time to complete this course is:

    • 11 hours per week over a study period up to 2 years.
    • Students can complete in a much shorter time depending on experience, role, and/or current practices.
    Entry Requirements

    There are no entry requirements for this qualification. However, we recommend that you have:

    • Experience supervising staff or coordinating business activities.
    • Good written and verbal communication skills.
    • Previously completed Year 11 or a Certificate III level qualification.
    • Appropriate technology to study online
    • The motivation to learn independently.

     

    Refer to our Admission, Enrolment, Withdrawal and Cancellation Policy for course entry and completion requirements.

    Delivery Options
    • Individual students (online)
    • Customised in-house training for groups, corporations and organisations.

    Are you ready to study for your future?

    Are you ready to further your professional development and advance your career but still have a few questions?

    Submit an enquiry with one of our friendly Course Advisors today!

    Enquire Now

    Graduate Outcomes

    On successful completion of this course, you will have the skills and knowledge to:

    • Develop and demonstrate own emotional intelligence and develop emotional intelligence in your team.
    • work with teams and individuals and take responsibility for standards of work, conduct, and influence on others
    • Facilitate a continuous process of review and improvement and apply that process across all aspects of the organisation
    • promote teamwork by developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation
    • determine individual and team development needs and facilitate the development of the workgroup
    • implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources, and providing reports on performance as required
    • Create a customer centric-culture
    • identify risks and apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation
    • develop and establish plans for scheduling and monitoring own work performance and feedback and learning opportunities.

    Future Job Outcomes

    • Team Leader
    • Coordinator
    • Administrator
    • Assistant.

    Industry Recognition

    Nationally Recognised Training (NRT)

    • BSB40520 Certificate IV in Leadership and Management is a NRT qualification recognised across Australia.
    • On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

    UNE Partnerships

    Units of Competency

    12 units of competency must be successfully completed to attain this qualification.

    BSBPEF502 Develop and use emotional intelligence

    • This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
    • The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

    SIRXCEG004 Create a customer-centric culture

    • This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
    • It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    BSBSTR502 Facilitate continuous improvement

    • This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
    • The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies.

    BSBTEC403 Apply digital solutions to work processes

    • This unit defines the skills, knowledge, and outcomes to integrate digital technologies into common management practice.
    • The unit applies to supervisors, teams, and new and emerging leaders who need to apply digital vision and solutions within structured work environments

    BSBPEF402 Develop personal work priorities

    • This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
    • The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

    BSBLDR411 Demonstrate leadership in the workplace

    • This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
    • The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

    BSBXCM401 Apply communication strategies in the workplace

    • This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.
    • This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

    BSBLDR413 Lead effective workplace relationships

    • This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
    • The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

    BSBXTW401 Lead and facilitate a team

    • This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
    • This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

    BSBXBD403 Analyse big data

    • This unit describes the skills and knowledge required to analyse transactional and non-transactional big data in order to provide insights that are used in an organisation. It involves identifying trends and relationships within big data, and establishing data acceptability. It also involves forming recommendations based on the analysis, and reporting on analysis findings.
    • It applies to those who work in a broad range of industries and job roles using big data analysis techniques in their day-to-day work.

    BSBOPS403 Apply business risk management processes

    • This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.
    • The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

    BSBOPS402 Coordinate business operational plans

    • This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.
    • The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

    Kick-Start Your Future Today

    We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

    Our flexible courses will help you develop the skills and knowledge required by a rapidly evolving workplace.

    Contact us today – our friendly course advisors are waiting to help!

    Enquire Now!






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      BSB40920

      Certificate IV in Project Management Practice

      Grow your professional career in Project Management to the next level with our Certificate IV in Project Management Practice.

      Our nationally recognised course will give you the essential skills to successfully plan and coordinate one or more elements of a project whilst providing direct support to Project Managers at all levels.

      You will learn to interpret project plans, monitor, provide reporting and meet delivery requirements of a project whilst refining your leadership abilities within a team, giving you the confidence and experience to use your learnt skills for a rewarding and exciting professional career in Project Management.

      And what’s more this course is endorsed by Australian Institute of Project Management (AIPM).

       

      Overview

      • Course Fees
        $4,390 AUD
      • Duration
        15 months
      • Delivery
        Individual students (online)

      A UNE Partnerships Qualification lets you

      • Enrol anytime

        Study at your own pace, anywhere at anytime

      • Have access to expert trainers

        Subject Matter Experts offering support during your online experience

      • Study online

        Access to our online community of students and trainers

      • Receive great support

        Support in balancing your work/life and study

      More about the course

      $4,390 AUD
      Course Duration

      The estimated time to complete this course is:

      • 12 hours per week over a study period up to 15 months.
      • Students can complete in a much shorter time depending on experience, role, and/or current practices.
      Entry Requirements

      There are no entry requirements for this qualification. However, we recommend that you have:

      • Experience supervising staff or coordinating business activities.
      • Good written and verbal communication skills.
      • Previously completed Year 11 or a Certificate III level qualification.
      • Appropriate technology to study online
      • The motivation to learn independently.

       

      Refer to our Admission, Enrolment, Withdrawal and Cancellation Policy for course entry and completion requirements.

      Delivery Options
      • Individual students (online)
      • Traineeships and other funded programs
      • Customised in-house training for groups, corporations and organisations.

      Are you ready to study for your future?

      Are you ready to further your professional development and advance your career but still have a few questions?

      Submit an enquiry with one of our friendly Course Advisors today!

      Enquire Now

      Graduate Outcomes

      On successful completion of this courses, you will have the skills and knowledge to:

      • Interpret project plans to meet delivery requirements of project
      • Coordinate the activities laid out in a project management plan and support project managers at all levels
      • Use mechanisms linked with the project plan for the day-today control and monitoring of projects to meet objectives
      • Provide quality deliverables and meet reporting requirements.

      Future Job Outcomes

      • Project Administrator
      • Project Analyst
      • Contracts Officer
      • Quality Officer.

      Industry Recognition

      Nationally Recognised Training (NRT)

      • BSB40920 Certificate IV in Project Management Practice is a NRT qualification recognised across Australia.
      • On successful completion of the 9 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF4) Qualification and Record of Results.
      • Successful attainment of the Certificate IV in Project Management Practice will allow for credit in AQF qualifications in accordance with relevant training package rules and recognition requirements.

      Australian Institute of Project Management (AIPM)

      • The Certificate IV in Project Management Practice is endorsed by the AIPM.
      • Successful attainment of the Certificate IV in Project Management Practice will allow for application to Australian Institute of Project Management (AIPM)^ to be recognised as a Certified Practicing Project Practitioner (CPPP). Note: Membership fees apply.

      ^Pathways are subject to acceptance/approval and fees apply.

      Units of Competency

      9 units of competency must be successfully completed to attain this qualification.

      BSBPMG420 Apply project scope management techniques

      • This unit describes the skills and knowledge required to contribute to the project’s scope by assisting with identifying its objectives, deliverables, constraints, assumptions and outcomes. It also involves applying controls once the project has commenced and contribute to reviewing the suitability of those controls.

      BSBPMG421 Apply project time management techniques

      • This unit describes the skills and knowledge required to assist with project scheduling activities, apply and monitor the agreed project schedule, and evaluate the effectiveness of time management for the project.

      BSBPMG423 Apply project cost management techniques

      • This unit describes the skills and knowledge required to assist in producing a project budget, to monitor project expenditure and contribute to cost finalisation processes.

      BSBPMG425 Apply project information management and communication techniques

      • This unit describes the skills and knowledge required to provide a critical link between people, ideas and information at all stages in the project life cycle. It involves assisting the project team to plan communications, communicating information related to the project, and reviewing communications.

      BSBPMG426 Apply project risk management techniques

      • The unit describes the skills and knowledge required to assist with aspects of risk management in a project. It specifically involves planning for, controlling and reviewing risks associated with the project, and assisting in this process where required.

      BSBPMG422 Apply project quality management techniques

      • This unit describes the skills and knowledge required to enhance project outcomes by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement in projects.

      BSBPMG424 Apply project human resources management approaches

      • This unit describes the skills and knowledge required to assist with aspects of human resources management of a project. It involves establishing human resource requirements, identifying and facilitating the learning and development needs of people working on the project and resolving conflict in the team.

      BSBPMG427 Apply project procurement procedures

      • This unit describes the skills and knowledge required to assist with procurement for a project. It involves identifying procurement requirements, assisting with supplier selection, conducting procurement activities, and assisting with procurement finalisation activities for the project.

      BSBPMG428 Apply project life cycle management processes

      • This unit describes the skills and knowledge required to assist in implementing project life cycle management processes.

      Kick-Start Your Future Today

      We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

      Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

      Contact us today – our friendly course advisors are waiting to help!

      Enquire Now!






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        BSB50420

        Diploma of Leadership and Management

        Take your career to the next level with our Diploma of Leadership and Management and grow as an effective leader in a managerial role.

        Designed for working professionals who plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

        In our nationally recognised course you will learn to display initiative and judgement in planning, organising, implementing and monitoring your own workload and the workload of others, with communication skills to support individuals and teams to meet organisation or enterprise requirements.

        Overview

        • Course Fees
          $6,490 AUD
        • Duration
          2 Years
        • Delivery
          Individual students (online)

        A UNE Partnerships Qualification lets you

        • Enrol anytime

          Study at your own pace, anywhere at anytime

        • Have access to expert trainers

          Subject Matter Experts offering support during your online experience

        • Study Online

          Access to our online community of students and trainers

        • Receive great support

          Support in balancing your work/life and study

        More about the course

        $6,490 AUD
        Course Duration

        The estimated time to complete this course is:

        • 10 hours per week over a study period up to 2 years
        • Students can complete in a much shorter time depending on experience, role, and/or current practices.
        Entry Requirements

        There is no entry requirement for this qualification. But we do recommend that you have:

        • Experience managing teams or business operations.
        • Strong written and verbal communication skills.
        • Previously complete Year 12 or a Certificate IV level qualification.
        • The appropriate technology to study online
        • The motivation to learn independently.

         

        Refer to our Admission, Enrolment, Withdrawal and Cancellation Policy for course entry and completion requirements.

        Delivery Options
        • Individual students (online)
        • Customised in-house training for groups, corporations and organisations.

        Are you ready to study for your future?

        Are you ready to further your professional development and advance your career but still have a few questions?

        Submit an enquiry with one of our friendly Course Advisors today!

        Enquire Now

        Graduate Outcomes

        On successful completion of this course, you will have the skills and knowledge to:

        • develop and demonstrate own emotional intelligence and senior leadership behavior
        • manage risks in a range of contexts
        • develop, implement and monitor operational plan
        • Present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients, and other key stakeholders
        • lead and manage continuous improvement systems and processes
        • facilitate teamwork and workplace relationships
        • develop, monitor and review financial management approaches and processes
        • Learn the skills and knowledge required to develop critical and creative thinking skills within a workplace context
        • Learn the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances
        • manage systems to ensure products and services are delivered to agreed customer service organisational standards.

        Future Job Outcomes

        • Manager
        • Executive Officer
        • Supervisor
        • Head of Unit.

        Industry Recognition

        Nationally Recognised Training (NRT)

        • BSB50420 Diploma of Leadership and Management is a NRT qualification recognised across Australia.
        • On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

        UNE Partnerships

        University of New England (UNE)

        • Successful attainment of the Advanced Diploma of Leadership and Management will allow for admission into higher awards including a range of undergraduate and postgraduate awards offered by the UNE Business School.* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE).

        The Australian Association of Practice Management (AAPM)

        • 100 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

        Units of Competency

        12 units of competency must be successfully completed to attain this qualification.

        BSBCMM511 Communicate with Influence

        • Learn the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients, and other key stakeholders. This unit is for those who are required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role, whilst using their initiative and judgment to organise the work of self, and others and plan, evaluate and co-ordinate the work of teams.

        BSBPEF502 Develop and use emotional intelligence

        • Learn the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the workplace. This unit applies to those who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role, and may be responsible for leading a team or work area.

        BSBCRT511 Develop critical thinking in others

        • Learn the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. This unit applies to those who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles and responsible for leading teams.

        BSBSUS511 Develop workplace policies and procedures for sustainability

        • Learn the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to those with managerial responsibilities who undertake work developing approaches to create, monitor, and improve strategies and policies within workplaces and engaging with a range of relevant stakeholders and specialists. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic, and environmental impact, as well as proactive value creation in these areas.

        BSBSTR502 Facilitate continuous improvement

        • Learn the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements. This unit applies to those who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

        BSBLDR523 Lead and manage effective workplace relationships

        • Learn the skills and knowledge required to lead and manage effective workplace relationships. This unit applies to those in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships and applying the value, goals and cultural diversity policies of the organisation. Complex and diverse methods and procedures as well as a range of problem-solving and decision-making strategies are used, which require the exercise of considerable discretion and judgement.

        BSBFIN501 Manage budgets and financial plans

        • Learn the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating the effectiveness of financial management processes.

        BSBOPS502 Manage business operational plans

        • Learn the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability. This unit is for those who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

        BSBOPS504  Manage business risk

        • Learn the skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to those who are working in positions of authority and who are approved to implement change across the organisation, business unit, program, or project area.

        BSBTWK503 Manage meetings

        • Learn the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes, and reporting meeting outcomes. This unit applies to those employed in a range of work environments who are required to organise and manage meetings within their workplace.

        BSBOPS505 Manage organisational customer service

        • Learn the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. This unit applies to those who supervise customer service provided by others within an organisation and must exercise considerable discretion and judgment, using a range of problems solving and making strategies.

        BSBTWK502 Manage team effectiveness

        • Learn the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation, using a range of problem solving and decision-making strategies. The unit applies to those working at a managerial level who lead and build a positive culture within their work teams.

        On successful completion of these 12 units of competency in this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Statement of Attainment.

        Kick-Start Your Future Today

        We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

         Our flexible courses will help you develop the skills and knowledge required by a rapidly evolving workplace.

        Contact us today – our friendly course advisors are waiting to help!

        Enquire Now!






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