Future Job Outcomes

• Small Business Owner
• Entrepreneur
• Team Leader
• Office Manager
• Operations Coordinator
• Sales Consultant
• Marketing Assistant
• Accounts Assistant
• Project Support Officer
• Business Development Assistant
• Customer Experience Coordinator
• Administration Manager

Industry Recognition

Nationally Recognised Training (NRT)

• BSB30120 Certificate III in Business is a NRT qualification recognised across Australia.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

Units of Competency

BSBXCM301 – Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

BSBWHS311 – Assist with maintaining workplace safety

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

BSBPEF201 – Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

BSBPEF301 – Organise personal work priorities

This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

BSBSUS211 – Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.

BSBTEC201 – Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data.

BSBWRT311 – Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

BSBTEC301 – Design and produce business documents

This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.

BSBTWK301 – Use inclusive work practices

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

BSBCRT311 – Apply critical thinking skills in a team environment

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

BSBTEC404 – Use digital technology to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBTEC302 – Design and produce spreadsheets

This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.

BSBOPS201 – Work effectively in a business environment

This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.

 Future Job Outcomes

• Medical Receptionist
• Ward Clerk
• Administrative Assistant in Healthcare
• Medical Records Officer
• Clinical Office Assistant
• Practice Manager Assistant
• Medical Secretary
• Hospital Admissions Clerk
• Medical Office Administrator

Industry Recognition

Nationally Recognised Training (NRT)

• BSB30120 Certificate III in Business (Medical Administration) is a NRT qualification recognised across Australia.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

Units of Competency

BSBMED301 – Interpret and apply medical terminology appropriately

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBWHS311 – Assist with maintaining workplace safety

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

BSBMED305 – Apply principles of confidentiality, privacy and security

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

BSBMED303 – Maintain patient records

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBPEF201 – Support personal wellbeing in the workplace

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

BSBSUS211 – Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.

BSBWRT311 – Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

BSBTWK301 – Use inclusive work practices

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

BSBCRT311 – Apply critical thinking skills in a team environment

This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

BSBMED302 – Prepare and process medical accounts

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBXCM301 – Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

BSBTEC404 – Use digital technology to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBSTR301 – Contribute to continuous improvement

This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

 Future Job Outcomes

• Early Childhood Educator
• Long Day Care Educator
• Family Day Care Educator
• Kindergarten Assistant
• After School Carer

Industry Recognition

Nationally Recognised Training (NRT)

• CHC30121 Certificate III in Early Childhood Education and Care is a NRT qualification recognised across Australia.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships and UNE

Successful attainment of this qualification will provide a pathway into higher qualifications, such as:

• Diploma of Early Childhood Education and Care
• Bachelor of Early Childhood Education and Care 
• Bachelor of Education (Early Childhood and Primary) 

Units of Competency

CHCECE030 – Support inclusion and diversity

This unit describes the performance outcomes, skills and knowledge required to reflect on and understand the impact of own values and biases, demonstrate respect for inclusion and diversity, and support children’s understanding of inclusive principles and behaviours.

CHCECE031 – Support children’s health, safety and wellbeing

This unit describes the performance outcomes, skills and knowledge to support and promote children’s health, safety and wellbeing in relation to physical activity, healthy eating, sleep, rest and relaxation and individual medical requirements.

CHCECE032 – Nurture babies and toddlers

This unit describes the performance outcomes, skills and knowledge required to develop relationships with babies and toddlers and their families and attend to the specific physical and emotional needs of babies and toddlers from birth to 23 months. It requires the ability to follow individualised care routines for sleep, feeding and toileting.

CHCECE033 – Develop positive and respectful relationships with children

This unit describes the performance outcomes, skills and knowledge required to communicate and interact respectfully with children and to guide their behaviours in ways that support their agency, positive sense of self and self-regulation.

CHCECE034 – Use an approved learning framework to guide practice

This unit describes the performance outcomes, skills and knowledge required to source and use an approved childhood learning framework.

CHCECE035 – Support the holistic learning and development of children

This unit describes the performance outcomes, skills and knowledge to recognise and support the interrelationship between the physical, social, emotional, cognitive and communication development of children.

CHCECE036 – Provide experiences to support children’s play and learning

This unit describes the performance outcomes, skills and knowledge required to set up, support and review experiences for children’s play and learning.

CHCECE037 – Support children to connect with the natural environment

This unit describes the performance outcomes, skills and knowledge required to support and encourage children’s connection with the natural environment.

CHCECE038 – Observe children to inform practice

This unit describes the performance outcomes, skills and knowledge required to identify and gather information about children from observation and other sources as part of a collaborative process and as a basis for curriculum planning.

CHCECE054 – Encourage understanding of Aboriginal and/or Torres Strait Islander peoples’ cultures

This unit describes the performance outcomes, skills and knowledge required to identify different perspectives on Aboriginal and/or Torres Strait Islander peoples’ cultures, develop an understanding of the local and broader cultural contexts, and use the identified information to embed culturally appropriate experiences, interactions, behaviours and physical environments into daily practice with children.

CHCECE055 – Meet legal and ethical obligations in children’s education and care

This unit describes the performance outcomes, skills and knowledge required to identify and meet legal and ethical obligations. This includes the ability to recognise potential and actual examples of non-compliance with regulatory requirements and contribute to the continuous improvement of practice.

CHCECE056 – Work effectively in children’s education and care

This unit describes the performance outcomes, skills and knowledge required to work in a children’s education and care context using effective communication and knowledge of job roles, responsibilities and service procedures to complete daily work activities.

CHCPRT001 – Identify and respond to children and young people at risk

This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility.

HLTAID012 – Provide First Aid in an Education and Care setting

This unit describes the skills and knowledge required to provide a first aid response to infants and children in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

HLTWHS001 – Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

CHCDIV001 – Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCPRP003 – Reflect on and improve own professional practice

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

 Future Job Outcomes

• Student learning and support officer in public and private schools
• Teachers Assistant
• Education support worker in community education services
• Special Needs Teacher Aide
• Kindergarten Assistant
• Home Tutor

Nationally Recognised Training (NRT)

• CHC30221 Certificate III in School Based Education Support is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

Future Pathways

Successful attainment of this qualification will provide a pathway into higher qualifications, such as

• Certificate IV in School Based Education Support
• Diploma of Early Childhood Education & Care
• Bachelor of Education (Primary or Secondary)
• Bachelor of Education (Early Childhood) 
• Bachelor of Inclusive Education or Special Education

Units of Competency:

CHCEDS033 – Meet Legal and ethical obligations in an education support environment

This unit describes the performance outcomes, skills and knowledge required to identify and comply with legislation, policy and industrial instruments that relate to the education support worker role in school settings.

CHCEDS059 – Contribute to the health, safety and wellbeing of students

This unit describes the performance outcomes, skills and knowledge required to implement work health and safety policies and procedures to support the health, safety and wellbeing of students in an educational environment.

CHCEDS061 – Support Responsible Student Behaviour

This unit describes the performance outcomes, skills and knowledge required to support and guide responsible and positive behaviour of students.

CHCEDS048 – Work with students in need of additional learning support

This unit describes the performance outcomes, skills and knowledge required to contribute to the planning and implementation of strategies to support students who have challenges that may limit their access to the curriculum and its outcomes.

CHCEDS057 – Support students with additional needs in the classroom

This unit describes the performance outcomes, skills and knowledge required to support students with recognised additional needs in classrooms, where there are students with a mix of abilities and needs.

CHCEDS036 – Support the development of literacy and oral language skills

This unit describes the performance outcomes skills and knowledge required to establish program guidelines, provide support, and monitor progress when working with students who need support with their reading, writing and oral language skills.

CHCEDS037 – Support the development of numeracy skills 

This unit describes the performance outcomes, skills and knowledge required to implement numeracy programs as identified by the teacher to assist students requiring numeracy support.

HLTAID012 – Provide First Aid in an education and care setting

This unit describes the skills and knowledge required to provide a first aid response to infants and children in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

CHCEDS060 – Work effectively with students and colleagues

This unit describes the performance outcomes, skills and knowledge required to generate positive, respectful and effective interactions with students and colleagues.

CHCDIV001 – Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCEDS035 – Contribute to student education in all developmental domains

This unit describes the performance outcomes, skills and knowledge required to support the physical, social, emotional, cognitive and language development of students with a focus on the inclusion of all students.

CHCEDS042 – Provide support for e-learning

This unit describes the performance outcomes, skills and knowledge required to prepare for, implement and review student e-learning in the context of a pre-arranged course or program.

CHCEDS034 – Contribute to the planning and implementation of educational programs

This unit describes the performance outcomes, skills and knowledge required to assist teachers in the planning and delivery of education programs. Classroom-level support is provided to ensure the learning environment is inclusive and relevant, and appropriately resourced and maintained. This includes routine classroom administration and operational functions.

BSBPEF401 – Manage personal health and wellbeing

This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).

HLTWHS006 – Manage personal stressors in the work environment

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.

 Future Job Outcomes

• Teacher’s Aides
• School Learning Support Officers
• Education Support Workers

Nationally Recognised Training (NRT)

• CHC30221 Certificate III in School Based Education Support is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

Successful attainment of this qualification will provide a pathway into higher qualifications, such as

• Certificate IV in School Based Education Support
• Bachelor of Education (Primary or Secondary)
• Bachelor of Inclusive Education or Special Education

Units of Competency:

CHCEDS033 – Meet Legal and ethical obligations in an education support environment

This unit describes the performance outcomes, skills and knowledge required to identify and comply with legislation, policy and industrial instruments that relate to the education support worker role in school settings.

CHCEDS059 – Contribute to the health, safety and wellbeing of students

This unit describes the performance outcomes, skills and knowledge required to implement work health and safety policies and procedures to support the health, safety and wellbeing of students in an educational environment.

CHCEDS061 – Support Responsible Student Behaviour

This unit describes the performance outcomes, skills and knowledge required to support and guide responsible and positive behaviour of students.

CHCEDS048 – Work with students in need of additional learning support

This unit describes the performance outcomes, skills and knowledge required to contribute to the planning and implementation of strategies to support students who have challenges that may limit their access to the curriculum and its outcomes.

CHCEDS057 – Support students with additional needs in the classroom

This unit describes the performance outcomes, skills and knowledge required to support students with recognised additional needs in classrooms, where there are students with a mix of abilities and needs.

CHCEDS036 – Support the development of literacy and oral language skills

This unit describes the performance outcomes skills and knowledge required to establish program guidelines, provide support, and monitor progress when working with students who need support with their reading, writing and oral language skills.

CHCEDS037 – Support the development of numeracy skills 

This unit describes the performance outcomes, skills and knowledge required to implement numeracy programs as identified by the teacher to assist students requiring numeracy support.

HLTAID012  – Provide First Aid in an education and care setting

This unit describes the skills and knowledge required to provide a first aid response to infants and children in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

CHCEDS060 – Work effectively with students and colleagues

This unit describes the performance outcomes, skills and knowledge required to generate positive, respectful and effective interactions with students and colleagues.

CHCDIV001 – Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCEDS035 – Contribute to student education in all developmental domains

This unit describes the performance outcomes, skills and knowledge required to support the physical, social, emotional, cognitive and language development of students with a focus on the inclusion of all students.

CHCEDS042 – Provide support for e-learning

This unit describes the performance outcomes, skills and knowledge required to prepare for, implement and review student e-learning in the context of a pre-arranged course or program.

CHCEDS034 – Contribute to the planning and implementation of educational programs

This unit describes the performance outcomes, skills and knowledge required to assist teachers in the planning and delivery of education programs. Classroom-level support is provided to ensure the learning environment is inclusive and relevant, and appropriately resourced and maintained. This includes routine classroom administration and operational functions.

BSBPEF401 – Manage personal health and wellbeing

This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).

HLTWHS006 – Manage personal stressors in the work environment

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.

 Future Job Outcomes

• Early Childhood Educator
• Long day care educator
• Family day care educator

Industry Recognition

Nationally Recognised Training (NRT)

• CHC30121 Certificate III in Early Childhood Education and Care is a NRT qualification recognised across Australia.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships and UNE

Successful attainment of this qualification will provide a pathway into higher qualifications, such as:

• Diploma of Early Childhood Education and Care
• Bachelor of Early Childhood Education and Care 
• Bachelor of Education (Early Childhood and Primary) 

Units of Competency

CHCECE030 – Support inclusion and diversity

This unit describes the performance outcomes, skills and knowledge required to reflect on and understand the impact of own values and biases, demonstrate respect for inclusion and diversity, and support children’s understanding of inclusive principles and behaviours.

CHCECE031 – Support children’s health, safety and wellbeing

This unit describes the performance outcomes, skills and knowledge to support and promote children’s health, safety and wellbeing in relation to physical activity, healthy eating, sleep, rest and relaxation and individual medical requirements.

CHCECE032 – Nurture babies and toddlers

This unit describes the performance outcomes, skills and knowledge required to develop relationships with babies and toddlers and their families and attend to the specific physical and emotional needs of babies and toddlers from birth to 23 months. It requires the ability to follow individualised care routines for sleep, feeding and toileting.

CHCECE033 – Develop positive and respectful relationships with children

This unit describes the performance outcomes, skills and knowledge required to communicate and interact respectfully with children and to guide their behaviours in ways that support their agency, positive sense of self and self-regulation.

CHCECE034 – Use an approved learning framework to guide practice

This unit describes the performance outcomes, skills and knowledge required to source and use an approved childhood learning framework.

CHCECE035 – Support the holistic learning and development of children

This unit describes the performance outcomes, skills and knowledge to recognise and support the interrelationship between the physical, social, emotional, cognitive and communication development of children.

CHCECE036 – Provide experiences to support children’s play and learning

This unit describes the performance outcomes, skills and knowledge required to set up, support and review experiences for children’s play and learning.

CHCECE037 – Support children to connect with the natural environment

This unit describes the performance outcomes, skills and knowledge required to support and encourage children’s connection with the natural environment.

CHCECE038 – Observe children to inform practice

This unit describes the performance outcomes, skills and knowledge required to identify and gather information about children from observation and other sources as part of a collaborative process and as a basis for curriculum planning.

CHCECE054 – Encourage understanding of Aboriginal and/or Torres Strait Islander peoples’ cultures

This unit describes the performance outcomes, skills and knowledge required to identify different perspectives on Aboriginal and/or Torres Strait Islander peoples’ cultures, develop an understanding of the local and broader cultural contexts, and use the identified information to embed culturally appropriate experiences, interactions, behaviours and physical environments into daily practice with children.

CHCECE055 – Meet legal and ethical obligations in children’s education and care

This unit describes the performance outcomes, skills and knowledge required to identify and meet legal and ethical obligations. This includes the ability to recognise potential and actual examples of non-compliance with regulatory requirements and contribute to the continuous improvement of practice.

CHCECE056 – Work effectively in children’s education and care

This unit describes the performance outcomes, skills and knowledge required to work in a children’s education and care context using effective communication and knowledge of job roles, responsibilities and service procedures to complete daily work activities.

CHCPRT001 – Identify and respond to children and young people at risk

This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility.

HLTAID012 – Provide First Aid in an Education and Care setting

This unit describes the skills and knowledge required to provide a first aid response to infants and children in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

HLTWHS001 – Participate in workplace health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

CHCDIV001 – Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCPRP003 – Reflect on and improve own professional practice

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

Future Job Outcomes

• Disability Support Worker
• NDIS Support Worker
• Residential Care Worker
• Community Access Worker
• Home Care Assistant
• Lifestyle Support Worker
• Personal Care Assistant (Disability)
• Behavioural Support Assistant
• Day Program Worker

Industry Recognition

Nationally Recognised Training (NRT)

• CHC33021 Certificate III in Individual Support (Disability) is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Pathway to Nursing or Further Study – Use this qualification as a stepping stone to further education in nursing, allied health, or community services.

Units of Competency

15 units of competency must be successfully completed to attain this qualification.

CHCCCS031 – Provide individualised support

Learn to deliver care based on a personalised plan that respects the client’s preferences, needs, and rights.

CHCCCS038 – Facilitate the empowerment of people receiving support

Develop skills to support clients in making choices, building confidence, and participating in decision-making.

CHCCCS040 – Support independence and wellbeing

Understand how to promote physical, emotional, and social wellbeing through daily support and encouragement.

CHCCCS041 – Recognise healthy body systems

Gain knowledge of basic human anatomy and physiology to monitor and report changes in health status.

CHCCOM005 – Communicate and work in health or community services

Learn effective communication techniques for working with clients, families, and multidisciplinary teams.

CHCDIV001 – Work with diverse people

Explore how to work respectfully with individuals from diverse cultural, religious, and linguistic backgrounds.

CHCLEG001 – Work legally and ethically

Understand the legal and ethical responsibilities of support workers, including confidentiality and duty of care.

HLTINF006 – Apply basic principles and practices of infection prevention and control

Learn how to maintain hygiene and prevent the spread of infection in care environments.

HLTWHS002 – Follow safe work practices for direct client care

Develop skills to identify hazards, manage risks, and ensure safety for both clients and workers.

**** NEED TO ADD ELECTIVES ****

Future Job Outcomes

This qualification will provide you with the skills, knowledge and confidence to pursue a range of rewarding careers including:

• Personal Care Assistant (PCA)
• Aged Care Worker
• Home and Community Care Worker
• Respite Care Worker.
• Support Worker (NDIS)
• Accommodation Support Worker
• Food Services Assistant

Industry Recognition

Nationally Recognised Training (NRT)

• CHC33021 Certificate III in Individual Support (Ageing) is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Pathway to Nursing or Further Study – Use this qualification as a stepping stone to further education in nursing, allied health, or community services.

Units of Competency

15 units of competency must be successfully completed to attain this qualification.

CHCCCS031 – Provide individualised support

This unit teaches how to follow a personalised care plan to support individuals in a way that respects their preferences, needs, and rights. It focuses on delivering person-centred care that promotes dignity and independence.

CHCCCS038 – Facilitate the empowerment of people receiving support

Learners develop skills to support clients in making their own choices and participating in decision-making. It emphasizes promoting self-determination, confidence, and independence.

CHCCCS040 – Support independence and wellbeing

This unit covers strategies to enhance a client’s physical, social, and emotional wellbeing. It includes supporting daily living activities and encouraging participation in community life.

CHCCCS041 – Recognise healthy body systems

Students learn about the basic structure and function of the human body and how to monitor and report changes in health status. It supports safe and effective care delivery.

CHCCOM005 – Communicate and work in health or community services

This unit focuses on effective communication with clients, families, and colleagues. It includes verbal and non-verbal communication, active listening, and documentation.

CHCDIV001 – Work with diverse people

Learners explore how to work respectfully with people from diverse backgrounds, including cultural, religious, and linguistic differences. It promotes inclusivity and cultural safety.

CHCLEG001 – Work legally and ethically

This unit introduces the legal and ethical responsibilities of support workers. It includes confidentiality, duty of care, and responding to ethical dilemmas.

HLTINF006 – Apply basic principles and practices of infection prevention and control

Students learn how to prevent and control infection in care settings, including hand hygiene, use of personal protective equipment (PPE), and cleaning protocols.

HLTWHS002 – Follow safe work practices for direct client care

This unit teaches how to maintain safety for both workers and clients. It includes manual handling, hazard identification, and emergency procedures.

****NEED ELECTIVE UNITS****

Future Job Outcomes

• Allied Health Assistant
• Physiotherapy Assistant
• Podiatry Assistant
• Speech Pathology Assistant
• Occupational Therapy Assistant
• Pathway into Nursing

Industry Recognition

Nationally Recognised Training (NRT)

• HLT33021 Certificate III in Allied Health Assistance is a Nationally Recognised Qualification.
• On successful completion of this qualification, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships – further study 

Successful attainment of this qualification will provide a pathway into higher qualifications:

• Certificate IV in Medical Practice Assisting
• Certificate IV in Allied Health Assistance
• Diploma of Nursing

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBMED301 Interpret and apply medical terminology appropriately
This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

CHCCCS002 Assist with movement
This unit describes the skills and knowledge required to support people who require assistance with basic physical movement which may be due to incapacity.

CHCCCS010 Maintain a high standard of service
This unit describes the skills and knowledge to deliver and maintain a high standard of service.

CHCCCS020 Respond effectively to behaviours of concern
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

CHCCCS038 Facilitate the empowerment of people receiving support
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach.

CHCCOM005 Communicate and work in health or community services
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

HLTAID011 Provide First Aid
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

HLTAHA027 Assist with an allied health program*
This unit describes the skills and knowledge required to provide assistance to an Allied Health Professional. Work includes following treatment plans for therapeutic interventions or conducting programs.

HLTAHA049 Recognise impact of health conditions
This unit describes the skills and knowledge required to recognise the impact of health conditions of a person undertaking an intervention or therapy program. Work includes using a basic understanding of the human body to assist in interpreting information about person’s health status to promote ways to maintain a healthy functioning of the body.

HLTINF006 Apply basic principles and practices of infection prevention and control
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.

HLTWHS001 Participate in workplace health and safety
This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

*You will be required to perform the activities outlined inHLTAHA027 Assist with an allied health program during 120 hours of supervised allied health assistance work placement.

Future Job Outcomes

• Medical Records Section Leader
  Playing a vital role in the management of teams and patient record management. You may also be responsible for assisting with internal and external audits and responding to general patient enquiries.
• Senior Admissions Clerk
  Supervising and performing administrative duties including pre-admission bookings, arranging and recording admission details, answering calls, and resolving patient complaints
• Senior Ward Clerk
  Acting as a key member of the team responsible for the clerical and reception duties in a hospital ward or clinic, ensuring all patient records are up-to-date, secure and available to healthcare practitioners as required

Industry Recognition

Nationally Recognised Training (NRT)

• HLT47321 Certificate IV in Health Administration is a nationally recognised qualification.
• On successful completion of the 15 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate IV in Health Administration provides a pathway into higher qualifications, such as the 10820NAT Diploma of Leadership in Healthcare Practice.

Units of Competency

15 units of competency must be successfully completed to attain this qualification.

BSBMED302 Prepare and process medical accounts

• This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

• This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

• This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

BSBOPS402 Coordinate business operational plans

• This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.

BSBPEF402 Develop personal work priorities

• This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.

BSBSTR301 Contribute to continuous improvement.

• This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

CHCCCS020 Respond effectively to behaviours of concern

• This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

CHCCOM005 Communicate and work in health or community services

• This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers

CHCDIV001 Work with diverse people

• This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically

• This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.

CHCPRP003 Reflect on and improve own professional practice

• This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

HLTADM010 Facilitate a coordinated approach to client care

• This unit describes the skills and knowledge required to provide instructions and information to clients, pro-actively follow up clients and liaise with other service providers to support a coordinated care approach.

HLTCCD003 Use medical terminology in health care (ECG)

• This unit describes the performance outcomes, skills and knowledge required to apply an understanding of medical terminology to interpret clinical documentation and communicate with health care professionals.

HLTINF007 Implement and monitor infection prevention and control standards, policies and procedures

• This unit describes the performance outcomes, skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.

HLTWHS003 Maintain work health and safety

• This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.