“A momentous day for UNE Partnerships Pty Ltd (UNEP) CEO, Suzanne Crew and Infotech Professionals Pty Ltd t/a International Institute of Business and Information Technology (IIBIT) CEO, Kishore S Vallam when both organisations seal a strategic collaboration to expand the provision of education services in Australia and offshore.

IIBIT offers an international market, existing successful marketing, and access to government funding in Australia and India which will be supported by UNEP’s extensive library of bespoke learning content and intellectual property suitable for online, blend, and face-to-face delivery. UNE Partnerships is an established, industry connected, and quality RTO with over 30 years of experience in distance and online education services.”

Photo (L-R) Meredith Crawford, Dr Crawford and Tracey Hansen-Smith. Awarded the Southern Highlands Business Award for Outstanding Health Improvement Service.

Fundamentals of Medical Assisting with UNE Partnerships

Alumna Testimonial by Tracey Hansen-Smith

“ Without a doubt I would recommend the Medical Assisting course. The curriculum is interesting and comprehensive, and
the knowledge and skillset gained on completion is impressive for any employee and a beneficial addition to your entire practice.  

I have completed both Medical Assisting and Practice Management courses with UNE Partnerships and
found the online learning environment user-friendly and the trainers accessible,dedicated and knowledgeable.
They have instilled the confidence in me to further my education and to further my career “.

The Fundamentals of Medical Assisting is an introductory course providing practices and candidates with an insight into the competencies and skills required to become a medical practice assistant (MPA). The MPA is an emerging role within many practices, with a significant part to play in both front of house and back of house settings.

This short course comprises of 5 units of competency;

• Handle medical specimens (HLTHSP005)
• Facilitate a coordinated approach to client care (HLTADM003)
• Maintain medication stocks (HLTHPS003)
• Work with diverse people (CHCHIV001)
• Work legally and ethically (CHCLEG001).

These units are delivered online and are aligned with the Health Care Homes initiative and patient centred care.

To enquire about our Fundamentals of Medical Assisting short course please fill out our enquiry form below and one of our friendly Future Students team member will get back to you shortly.

There is a pathway available for further study to enrol into the Certificate IV in Medical Practice Assisting qualification. Click here for more information about this qualification.

UNE Partnerships would like to congratulate the NSW Government Graduate Program cohort of 2017, with 85 graduates celebrating the successful completion of the Diploma of Government at Dexus Place in Sydney on 13 July 2018.

UNE Partnerships are incredibly proud of our partnership with the NSW Public Service Commission, which has seen the NSW Government Graduate Program grow from a pilot group of 25 graduates in 2016, to more than 160 graduates in this year’s intake.

Professor Todd Walker, the Chairman and Managing Director of UNE Partnerships and the Provost and Deputy Vice Chancellor of the University of New England, described some of the strengths of this highly customised training program on the day;

“While it is recognized that those graduating today will now add a Diploma of Government to other tertiary qualifications,
we believe this learning experience is a special one.

Learning is most effective when it can be immediately leveraged in the workplace and we have worked hard to ensure
this program supports learning occurring on the job through experience and exposure via mentors, managers and colleagues.
Enabling a broader perspective at the start of career means the graduate contribution to their work role is clearer and
they emerge from the graduate program ready to make a significant impact.”

Graduates were also treated to an inspiring speech from Emma Hogan, who shared some of the highs and lows of her career journey from an early school leaver, to eventually become the NSW Public Service Commissioner, imparting some valuable life lessons and career advice to  everyone who was fortunate enough to attend.

UNE Partnerships have worked closely with the NSW Public Service Commission over the past three years to extensively customise the Diploma of Government to suit and support the NSW Government Graduate Program. Activities and outcomes have been carefully mapped against the NSW Public Sector Capability Framework to ensure the skills and knowledge are practical, meaningful and relevant to work in the NSW Public Sector.

The continued success and growth of this academic component of the graduate  program is testament to the hard work and commitment of the graduates themselves, as well as the tireless efforts of UNE Partnerships staff and the support teams across the NSW Public Service Commission and the broader NSW Government.

UNE Partnerships look forward to continuing this important relationship with the NSW Public Service Commission and we wish all of the graduates every success into the future.

Learn more about our Diploma of Government course.

UNE Partnerships would like to congratulate the 18 successful QAIHC students on the completion of their workshops as part of the Certificate III in Business Administration (Medical) course they are studying.

Some of the QAIHC students from the workshops are pictured here with our Academic Director of Medical Administration, Gary Smith.

We wish them all the very best in their future careers.

Learn more about our Certificate III in Business Administration (Medical) course.

UNE Partnerships collaborates each year with the Queensland Aboriginal and Islander Health Council (QAIHC) to provide training to new workers in remote and rural medical centres in Queensland.  The majority of students are Aboriginal people, and often the program is their first adult education and training experience.  In many instances, attending training in Brisbane is their first visit to the city.  This ongoing training builds capacity and capability in Aboriginal medical health services throughout Queensland.

UNE Partnerships is proud to be delivering leadership training to the Samoan Public Service Commission.

As part of our ongoing commitment to developing effective and professional leaders and managers, we have partnered with our Academic Director for business and management programs, John Ross (pictured bottom row 5th from left) , to assist in the delivery of leadership training to the Samoan Public Service Commission.

John Ross, who is the Director of a business coaching and consulting company called Taking Action, was recently engaged to deliver a series of leadership and management workshops for the Samoan Public Service Commission, whose central office is based in Apia on the island of Upolu. The Samoan Public Service Commission’s focus is on developing the country’s human resources and professionalism in the public service, with the goal of promoting values-based leadership and management in the sector.

Through the partnership initiative we will provide enrolment and assessment in the unit Show leadership in the workplace (BSBMGT401). On successful completion of the unit the participants will have demonstrated the ability to make informed decisions, model high standards of management, and enhance their organisation’s image. Additionally, they will have been awarded a unit of competency recognised in the Australian Qualifications Framework.

We are looking forward to the commencement of the initiative and wish all participants the very best for their ongoing professional development.

For more information on our Business and Management courses please click here.

UNE Partnerships is proud to offer a suite of contemporary short courses for your organisational or professional development.

These courses have been designed from the ground up to help you grow your organisation to new heights. All UNE Partnerships’ courses
are nationally recognised and accredited qualifications, developed in close consultation with peak industry professionals.

Business Courses

• Achieve and Lead Change
• Ensuring Success
• Strategic Transformation
• Leadership Fundamentals
• Lead the Way
• Project Leadership

Health and Medical Course

• Fundamentals of Medical Assisting

Government and Procurement Course

• Contract and Relationship Management

Project Managemet Courses

• Project Management Fundamentals
• Introduction to Project Management for Operational Staff

For more information about our Short Courses please click here.

UNE Partnerships in collaboration with the University of New England (UNE) are delighted to announce the development of the new Person-Centred Respite Care Program, proudly funded by the Queensland Government.

The Project commenced in April 2017, during this time we have collaborated with stakeholders to draft, evaluate and refine the content and visual style of the program.

Aim of the program

The program is an evidence-based and multi-dimensional package that aims to enhance the ability and capability of service providers to deliver a person-centred respite care approach and address current barriers to uptake. In development of the program our focus was on identifying gaps in information and not duplicating existing resource materials. It is important to note to avoid confusion that while the resource material supports and references accreditation standards it is not intended to be an accredited program.

Benefits of the program

Expected benefits from adopting the program is described below:

• Organisations adopting the Product into their service delivery planning will have access to resources for assessment of their current person-centred care capability.
• Staff and volunteers utilising the Product will be better informed and equipped to meet the behavioral and physical needs of people with cognitive impairment. Resulting in an increase in confidence and competence in caring for their clients.
• Carers and family members accessing the Product will increase their uptake of facilities that have meaningful activities meeting the physical, mental and emotional needs of recipients of day respite care.

Click here to download the detailed Project Update for more information about the program.

On October 25th 2017 as part of the National Conference for Practice Managers, UNE Partnerships celebrated the recent graduation of the latest cohort of our Professional Practice Manager Development Program at The Crown Conference Centre, Crown Perth.

Friends, family, senior UNE Partnership staff and our partners from the Australian Association of Practice Management (AAPM) were all on hand to help us applaud the graduates for their achievements.

Colleen Sullivan, OAM, awarded 4 students the distinguished Barbara Meredith Award of Excellence, including Madeline Jammal and Karen Campbell. Runners Up, Chelsea Koelmayer, Vicki Philips, Dawn Hutchinson, and Karen Cuneen were all presented with Awards of Merit. Anne Davis, Academic Director of Practice for UNE Partnerships was on hand to present Certificates to our graduates.

Diploma of Professional Practice Leadership

Diane Baxter

Jacqueline Brandner

Kelly Ubanski

Madeline Jammal

Karen Cunneen

Karen Campbell

Vicki Phillips

Samantha Walker

Diane Baxter

Bek Hooley

Laura Robinson

Dawn Hutchinson

Veronika Lund

Chelsea KoelMeyer

Tina Cutri

Hayley Riley

Certificate IV in Business

Melinda Wrigley

Barbara Meredith Memorial Award Recipients – Diploma level

Karen Campbell and Madeline Jammel

Barbara Meredith Memorial Award Recipients – Certificate level

Rachel Bruce and Satvir Kaur

Celebrating a strong and collaborative 30-year relationship, UNE Partnerships and AAPM enjoyed a formal function at Beumonde on the Point in Perth on October 23. With a view of the beautiful Swan River, UNE Partnerships Board members, alumni, staff and students celebrated the anniversary milestone with the AAPM Board and members. The dinner was attended by over 50 guests, including guest of honour the Hon. Roger Cook MLA, Minister for Health and Mental Health in Western Australia.

Other distinguished guests included Gail O’Brien from Lighthouse foundation, members of the AAPM and UNEP Boards, alumni and current students. Two indigenous scholarships were awarded by the Minister to Michael Cook and Derise Jones of Geraldton Regional Aboriginal Medical Service.

The night included many tributes to AAPM and UNE Partnerships. Gary Smith discussed the shared history of AAPM and UNEP, while Colleen Sullivan spoke about the future of the relationship. The Minister then addressed the importance of Primary care, before Anne Davis spoke about the Practice program, the flexibility and quality of the program, and the UNE Partnerships indigenous programs within.

The final speaker of the evening was Karen Campbell, an enthusiastic graduate of the Diploma of Professional Practice Leadership. Karen delivered a wonderfully heart-warming and positive speech on completing the qualification and the benefits for herself, her practice, and her family who supported her study.

Gary Smith is a medical practice manager with more than 30 years’ experience.

​As well as managing a 10-doctor general practice in Western Sydney, he also finds the time to sit on six boards and consult within the Health industry.

As an experienced medical practice manager, I’ve learnt a lot over the past 30 years about how to achieve success in my field and four key steps stand out as key to such success:

Empowering others

It’s important to lift yourself out of the day-to-day operations of a health practice by empowering other people to do some of the operational work for you.  When you do this, you free up your time to focus on the big picture and ensure the practice is meeting its business objectives.

​Adopting a leadership style focused around an empowerment process helps build trust in your relationships with other staff and allows the practice to flourish when you are not there. ​

Sharing what you know

I’m a great believer in the idea that the knowledge I’ve gained is not for me to keep. Knowledge is only as valuable as the number of people I can share it with because sharing such knowledge empowers others.

​Ongoing education and training is also a great motivator for people and allows them feel they are developing their individual skills while contributing to a thriving practice. ​

Delivering learning in diverse ways

It’s important to remember that people learn in different ways. For people to get the most out of their education and training, it needs to be delivered in a variety of ways, via different modalities, so that everyone can get the most out of the learning.

​To feel comfortable at work and perform to the best of their ability, people also need resources and tools to support them in their roles, along with a framework that recognises the value of educating and training them.  Practices that employ an education and training framework have been shown to create more motivated staff which in turn leads to higher staff retention and higher productivity.

Developing a learning culture

As you can see, building a learning culture within an organisation is paramount to its success. Such a culture can focus on formal learning based around roles and structures, or adopt a more informal approach to education and training. And remember that to create a successful learning culture within an organisation, you’ve got to start from the top down, meaning that the people leading the organisation must be on board.  It’s about taking the time to identify what skill sets are required for a practice to flourish and then taking that learning strategy and making it real through the delivery of different forms of training.