Click here to register for the Ideaction Virtual Conference.

ABOUT FMA

	The Facility Management Association of Australia (FMA) is the nation’s peak industry body for facilities management. The Association serves and promotes the interests of those who create, operate and maintain Australia’s built environment. A primary focus of the FMA is to ensure that the needs of facilities managers are understood and considered in government and business policy formulation and decision-making. Visit the FMA Website at www.fma.com.au.

An information webinar for QAIHC students was held last week by UNE Partnership’s Program Manager – Margaret Kirby.

Erica Lowah (pictured) from Purple House – Alice Springs (Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation), was a participant. “I really enjoyed the Certificate III in Business Administration (Medical) course with UNE Partnerships. I loved my first webinar lesson, I was bit apprehensive and anxious at first but UNEP mentored me through and made me feel at ease, now I feel really confident, thank you.”

Our Program Manager – Margaret, was very touched by the feedback from Erica. “Today we covered writing simple documents and managing schedules in the webinar, it was great to see Erica in the Webinar and was pleased to see that she had already completed some tasks. Well done Erica!”

Erica is being supported by UNE Partnerships through a series of online learning webinars and one on one mentored training.

Click here for more information about our Certificate III in Business Administration – Medical (BSB31115).

Our thoughts are with those who have been affected by COVID-19, whether through illness or the economic impact of this global pandemic.
We are committed to continuing the provision of high quality online vocational education and training as this crisis unfolds, however some areas of our business may be limited by medium-term restrictions on travel and social gatherings.

Student Support

We will be available as usual via phone and email.

Please continue to use the contact information you have been provided.

Our Student Services Team and your allocated assessor will be happy to help!

Business Premises

We are preparing transition our workforce to work from home from Friday 27 March 2020.

While this will require some adaptation we expect normal service levels to continue without disruption.

Travel

There is a complete restriction on international travel for staff.

Domestic travel will be limited to essential travel only until further notice.

We are eager to continue to work with our clients and partners using Skype and Zoom.

Workshops

Public workshops scheduled prior to 31 May 2020 will be postponed or delivered virtually.

We will work with our clients to determine the best course of action for workshops scheduled for the rest of this year.

If you are enrolled in a course with a workshop and you would like more information then please contact Student Services for an update.

Online Learning

This may a good opportunity to harness any spare time and devote it to your personal or professional development.

UNE Partnerships has been a leader in the provision of distance and online vocational education for more than 30 years.

We also offer a range of short courses and skillsets that may help you or your team to make the most of a terrible situation.

Policy and Protocol

UNE Partnerships follow the Emergency Management protocols of the University of New England.

https://www.une.edu.au/coronavirus-information

Together, we are facing an unprecedented situation. Please contact us if you wish to know more about we can support your business or your studies through this challenging time.

Congratulations Liam Walter from all of us here at UNE Partnerships! We are looking forward to your graduation in Newcastle 20 March at the Medical Practice Conference.

Liam has just recently completed our Certificate IV in Medical Practice Assisting. These pictures above show him in the Sanctuary Medical Centre that he works at handing an ECG, Preparation of equipment and devices for medical procedures and Cold chain management. A special thank you to Deb Walter for the photos.

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Did you know that the US Bureau of Labour Statistics expect the employment of Medical Assistants to grow by 23% over the next decade, with similar growth expected in Australia. Medical Practice Assistants have an important role to play within the practice, alleviating some of the stress and workloads on medical practitioners.

Here at UNE Partnerships you can study our Certificate IV in Medical Practice Assisting. This is a nationally recognised qualification and is suitable for those in the health practice or medical setting wishing to expand their skills into a clinical arena. With our qualification you will work within the scope of delegation, and legal and ethical regulatory frameworks to support delivery of healthcare and contribute to the provision of coordinated healthcare services. You will be able to assist in a range of front and back of office, medical and administrative tasks to support a team of medical practitioners and healthcare professionals.

For more information about or Certificate IV in Medical Practice Assisting qualification (HLT47715) click here.

Subsidised Training

NSW

Subsidised training may be available to eligible students who live or work in NSW. You can apply for a subsidised training place through Smart and Skilled. For more information click here.

QLD
We are also pleased to advise that subsidised training may be available to eligible students who live or work in Queensland through the Higher Level Skills Program.
The Higher Level Skills Program assists individuals to gain the higher level skills required to secure employment or career advancement in a priority industry, or to transition to university.

This inaugural conference will focus on the role of the Medical Practice Assistant in the contemporary general practice setting. Busy Practice Managers are often looking for innovative and efficient ways of improving their business, often with diminishing resources at their disposal. Medical Practice Assistants are highly valued multi-skilled team members of the Medical Practice, formally trained to provide administrative and clinical assistance to health practitioners.

Delivered by industry experts, the conference will explore the role and scope of practice of Medical Practice Assistants and offer unique insights into this expanding field of primary health care. Conference participants will enjoy opportunities to listen, learn, interact and network with like-minded peers from across Australia, and view the latest trade displays.

The conference is presented by the Hunter New England & Central Coast Primary Health Network in conjunction with UNE Partnerships and the Australian Association of Practice Management (AAPM).

Tickets for this conference are on sale now – click here to purchase tickets to the conference.

• MPA Conference (includes dinner) $175.00 – sales end on 18 Mar 2020 Includes 2 full days of conference and graduation dinner on Friday night.
• Graduation Dinner (only) $60.00 – sales end on 13 Mar 2020 This is for extra dinner tickets for family and friends who may like to attend the graduation ceremony.

Photo: (L-R) Gaye Cook (Branyan Clinic Practice Manager) and Morgan Engstrom (QTA Nominee).

MEDICAL PRACTICE ASSISTING NEWS!

Queensland Vocational Student of the year 2020 nominee…

Congratulations to one of our students, Morgan Engstrom who has been nominated for Queensland Vocational Student of the year 2020. The QLD Training Awards are being held in Brisbane in September 2020.

Morgan has completed our Certificate IV in Medical Practice Assisting which was delivered through Brisbane North PHN.

Congratulations Morgan and we wish you all the very best!

_______________________________________________________________________________________________________________________________

Did you know that the US Bureau of Labour Statistics expect the employment of Medical Assistants to grow by 23% over the next decade, with similar growth expected in Australia. Medical Practice Assistants have an important role to play within the practice, alleviating some of the stress and workloads on medical practitioners.

Here at UNE Partnerships you can study our Certificate IV in Medical Practice Assisting. This is a nationally recognised qualification and is suitable for those in the health practice or medical setting wishing to expand their skills into a clinical arena. With our qualification you will work within the scope of delegation, and legal and ethical regulatory frameworks to support delivery of healthcare and contribute to the provision of coordinated healthcare services. You will be able to assist in a range of front and back of office, medical and administrative tasks to support a team of medical practitioners and healthcare professionals.

For more information about or Certificate IV in Medical Practice Assisting (HLT47715) qualification click here.

_______________________________________________________________________________________________________________________________

Government Funded Training is now available!
Traineeships are available through the Australian Apprenticeships Incentives Program in Medical Practice Assisting. Traineeships are employment-based training programs, which combine nationally recognised qualifications within a workplace context. For all enquires, contact Maralan Southern via email maralan.southern@brisbanenorthphn.org.au or phone 07 3630 7349.

Next intake for the Certificate IV in Medical Practice Assisting (HLT47715)
We are now enrolling for our next intake on the 8^th May 2020, please note places are limited.  For all enquiries, contact Annette Dunlop on 07 3630 7341 or email Medicalassistant@brisbanenorthphn.org.au

Our thoughts are with those who have been affected by COVID-19, whether through illness or the economic impact of this global pandemic.
We are committed to continuing the provision of high quality online vocational education and training as this crisis unfolds, however some areas of our business may be limited by medium-term restrictions on travel and social gatherings.

Student Support

We will be available as usual via phone and email.

Please continue to use the contact information you have been provided.

Our Student Services Team and your allocated assessor will be happy to help!

Business Premises

We are preparing transition our workforce to work from home from Friday 27 March 2020.

While this will require some adaptation we expect normal service levels to continue without disruption.

Travel

There is a complete restriction on international travel for staff.

Domestic travel will be limited to essential travel only until further notice.

We are eager to continue to work with our clients and partners using Skype and Zoom.

Workshops

Public workshops scheduled prior to 31 May 2020 will be postponed or delivered virtually.

We will work with our clients to determine the best course of action for workshops scheduled for the rest of this year.

If you are enrolled in a course with a workshop and you would like more information then please contact Student Services for an update.

Online Learning

This may a good opportunity to harness any spare time and devote it to your personal or professional development.

UNE Partnerships has been a leader in the provision of distance and online vocational education for more than 30 years.

We also offer a range of short courses and skillsets that may help you or your team to make the most of a terrible situation.

Policy and Protocol

UNE Partnerships follow the Emergency Management protocols of the University of New England.

https://www.une.edu.au/coronavirus-information

Together, we are facing an unprecedented situation. Please contact us if you wish to know more about we can support your business or your studies through this challenging time.

UNE Partnerships would like to congratulate the NSW Government Graduate Program cohort of 2018, with 101 graduates celebrating the successful completion of the Diploma of Government Dexus Place in Sydney on 12 July 2019. We are incredibly proud of our partnership with the NSW Public Service Commission, which has seen the NSW Government Graduate Program grow from a pilot group of 25 graduates in 2016.

Suzanne Crew, UNE Partnerships CEO described some of the strengths of this highly customised training program on the day;

“UNE Partnerships is extremely proud of its association with the NSW Government Graduate Program and the role the Diploma of Government plays not only in the success of the Program but in the long-term future of each Graduate.

As an educator and trainer of the workforce of tomorrow, I know that a future-focused Program that instils the hard and soft skills required of graduates to tackle some of the complex and wicked problems governments face is essential for the economic, social and environmental future of our State”. 

Graduates were also treated to an inspiring speech from Emma Hogan, who shared some of the highs and lows of her career journey from an early school leaver, to eventually become the NSW Public Service Commissioner, imparting some valuable life lessons and career advice to everyone who was fortunate enough to attend.

UNE Partnerships looks forward to continuing this important relationship with the NSW Public Service Commission and we wish all of the graduates every success into the future.

• Learn more about the Diploma of Government from UNE Partnerships:
  https://unep.edu.au/course/diploma-of-government/

• Learn More about the AFR Top 100 Graduate Programs:
  https://top-graduate-employers-2019.afr.com/pride-purpose-australias-largest-ehttps://top-graduate-employers-2019.afr.com/pride-purpose-australias-largest-employer/mployer

• Photo: (L-R) Sue Crew (UNEP, CEO), Elizabeth Grist, Kathryn Hogan (UNEP, Client Relations Manager).
  

   

   

  Congratulations to Elizabeth Grist, a graduate of ours who has won the NSW Vocational Student of the year 2019 – Health Industry award  last Friday night, at the 2019 NSW Training Awards (New England Region).

  Elizabeth Grist has been a successful student from the first day she enrolled in the qualification. She has been motivated and grateful for all assistance provided to her in the class of Medical Practice assisting in South Eastern NSW.  Elizabeth was interested in the role of Medical Practice Assistant and responded exceptionally well to our webinars on each topic and to the support components which include working within your scope of practice, assertiveness training and conflict management. Whilst these topics are not directly related to the competencies, they assist with transition into the role. We wish you all the very best in your future career Elizabeth!

   

   

  Excerpt from Elizabeth’s successful application can be read below.

  I enrolled in Certificate IV in Medical Practice Assisting HLT47715 with UNE Partnership RTO:6754, through the Smart and Skilled Targeted Priorities Full Qualification funding.  This qualification reflects the role of medical practice assistants whose work includes a broad range of administrative functions combined with tasks to support medical practitioners in the delivery of care to clients. These tasks are completed under the direct or indirect supervision of a medical practitioner, that is a registered nurse or doctor.

  The qualification requires students to complete 23 units of competency, over an 18-month study period. The 23 units are in four streams, 4 Community Health units, 10 Clinical skills units, 6 Business units and 3 First Aid units.  The course commitment is approximately 5 to 6 hours of online study each week including learning and support webinars plus 7 days of face to face training

  I chose this course for the following reasons:

  1. The Health industry is growing at a rapid pace and I like the individual assistance that customers (Patients) receive. I chose to study in this industry as I find it personally very rewarding and satisfying.
  2. It would assist my Practice with better patient flow
  3. It would assist my practice medical professionals in the workplace with administration duties
  4. It would increase my employability in the health industry
  5. Government funding was available, so it became more affordable.
  6. It was offered by UNE Partnerships, an RTO well recognised for the quality of training delivery and expertise in the Practice Management sector
  7. The combination of flexibility and support offered by UNE Partnerships.
  8. The Practice nurse and business owner encouraged and supported my application
  9. My family encouraged and supported my decision to return to study

  The journey began when my colleague had her initial interview to join the admin/reception team at Ulladulla Endoscopy and Medical Centre (UEMC), where I work.  She was part way through Medical Practice Assisting HLT47715 (MPA) with OTEN.  My boss took interest and found out about MPA through UNE Partnerships.  She asked that I consider applying for the NSW Government funded program, Smart and Skilled funding. The expression of interest by the 6^th December 2018 which happened to be the day before the closing date.  UNE partnerships thoroughly explained the opportunity and checked my eligibility. What intrigued me about the course was the clinical aspect.  Having background in dental nursing I was keen to learn the clinical side of things in a medical practice and appreciate the variety of roles and responsibilities. 

  Since I last studied about 20 years ago, this has changed / impacted me in various way such as setting goals to complete modules in set timeframes, prioritizing with study first, it was like an addiction.  I was unable to pace myself with the given freedom for each module and feeling an irresistible urge to complete each module within a few weeks.  This career path has given me a wider scope of opportunity and variety when working in the medical field; broadening my knowledge and skills to understand the reason for completing particular task after a lot of late nights studying into the quiet hours of the morning.

  I have gained practical useful knowledge which has helped me implement the skills with confidence in the workplace.  This has provided the ability to increase clinical duties and responsibilities adding variety to our work roles, enjoyment and satisfaction with hands on tasks. 

  As I progress through the 23-unit course, I am now qualified to perform some clinical and administrative tasks, this has brought workflow efficiencies and increased the patient/ doctor ratio and patient satisfaction rate, in my practice.

  As I’ve been studying each unit, I’ve been able to further develop processes and workflows by compare what is being done in the workplace and how, bringing new ideas, suggestions, and participating in the continual improvement process.

  I’ve been able to tell my patients about the benefits of MPA course and vocational education, when they ask about the training whilst doing an ECG.  They query after seeing me only at the front desk and now doing ECG’s.  The patients have appreciated the structure of the course to assist the practice with both clinical and duties at the front desk.  I was able to encourage my work mates with eating habits at the front desk in regards to hand hygiene, also doing stretches to prevent stiffness and poor posture by following the exercises on the laminated sheet placed in various places as reminders. 

   

  Learn more about this course.

  • Certificate IV in Medical Practice Assisting

   

  Contact us today!

  • Call 1800 066 128 or email ask@unep.edu.au