Future job outcomes

• Medical Receptionist
• Practice Manager
• HR Manager
• Accounts Manager
• Senior Receptionist.

Recommended Education

• Year 9; OR
• Recognised foundation program; OR
• Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Learn the skills and knowledge required to work within accepted codes of conduct and follow confidentiality, privacy and security provisions under the legislation, and workplace policies and procedures in your medical environment.

BSBMED303 Maintain patient records

When maintaining patient records within your practice, you will be expected to exercise discretion and judgement in assessing and maintaining these records while fully respecting patient privacy and the confidentiality of their details.
In this unit you will learn the skills and knowledge required to maintain patient records within an existing medical records management system, whilst under the supervision of your senior receptionist or practice manager.

BSBMED302 Prepare and process medical accounts

Learn to provide advice to patients regarding fee structures and process referrals to specialist practitioners, as well as prepare medical accounts for bulk billed and private patients, and process medical accounts for a range of patients.
Discretion and judgement using appropriate knowledge to provide technical advice and supporting your team in this area may be required.