HC402 - Health and Community Short Course

Fundamentals of Medical Communication

An introductory course providing practices and candidates with an insight into the competencies and skills required for Medical Communication within a practice environment. Learn to respond effectively to behaviours of concern, interpret and apply medical terminology appropriate and, communicate and work in health or community services.


  • Course Fees
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Understanding the fundamentals of Medical Communication will help you to effectively respond to behaviours of concern, interpret and apply medical terminology appropriately, and communicate and work in health or community services.

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Study at your own pace, anywhere at anytime

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Subject matter experts offering support during your online experience

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Access to our online community of students and trainers

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Graduate Outcomes

On successful completion of this short course, you will have the skills and knowledge to:

  • identify behaviour and plan a response
  • apply a response through appropriate strategies
  • report and review incidents
  • respond appropriately to instructions which contain medical terminology
  • carry out routine tasks using correct medical terminology
  • use appropriate medical terminology in oral and written communication
  • communicate effectively with people
  • collaborate with colleagues
  • address constraints to communication
  • report problems to supervisor
  • complete workplace correspondence and documentation
  • contribute to continuous improvement.

Future Job utcomes

  • Accounts Manager
  • Office Manager
  • HR Manager
  • Senior Receptionist
  • Practice Manager.

Recommended Education

  • Year 9; OR
  • Recognised foundation program; OR
  • Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

CHCCCS020 Respond effectively to behaviours of concern

Learn the skills and knowledge required to respond effectively to difficult and challenging behaviours of people concerned and handle difficult incidents rather than managing ongoing behaviour difficulties. Areas covered are identifying behaviour and plan response, apply response and report and review incidents.

BSBMED301 Interpret and apply medical terminology appropriately

Interpret and apply medical terminology appropriately through understanding and learning to respond to instructions containing medical terminology, carry out routine tasks and communicate with a range of internal/external clients in a medical environment, as well as using appropriate medical terminology orally and in written communication. Discretion and judgement using appropriate knowledge to provide technical advice and supporting your team may be required.

CHCCOM005 Communicate and work in health or community service 

Learn the skills and knowledge required to communicate effectively with clients, collaborate with colleagues, management and other industry providers, and contribute to continuous improvement. Communication may range from face-to-face, in writing or using digital media while working with limited responsibility under direct or indirect supervision.


Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

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