Future Job Outcomes

• Administration Officer
• Receptionist/Trainee Receptionist
• Medical Secretary

Industry Recognition

Nationally Recognised Training (NRT)

• BSB30120 Certificate III in Business (Medical Administration) is a NRT qualification recognised across Australia.
• On successful completion of the 13 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

• Successful attainment of the Certificate III in Business Administration (Medical) will allow for admission into higher awards, such as the HLT47715 Certificate IV in Medical Practice Assisting.

The Australian Association of Practice Management (AAPM)

• 40 AAPM Continuing Professional Development (CPD) points^ are recognised  by AAPM upon full completion of this qualification. (^For more information on AAPM CPD points please click here).

Units of Competency

13 units of competency must be successfully completed to attain this qualification.

BSBCRT311 Apply critical thinking skills in a team environment

• This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

BSBPEF201 Support personal wellbeing in the workplace

• This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

BSBSUS211 Participate in sustainable work practices

• This unit describes the skills and knowledge required to measure, support, and find opportunities to improve the sustainability of work practices.

BSBTWK301 Use inclusive work practices

• This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

BSBWHS311 Assist with maintaining workplace safety

• This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures, and programs as part of a small work team.

BSBXCM301 Engage in workplace communication

• This unit describes the skills and knowledge required to communicate ( through written, oral and nonverbal forms) in the workplace within an industry.

BSBWRT311 Write simple documents

• This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

BSBTEC404 Use digital technology to collaborate in a work environment

• This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

BSBSTR301 Contribute to continuous improvement

• This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes, and supporting opportunities for further improvements.

BSBMED301 Interpret and apply medical terminology appropriately

• This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

BSBMED302 Prepare and process medical accounts

• This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.

BSBMED303 Maintain patient records

• This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.

BSBMED305 Apply the principles of confidentiality, privacy, and security within the medical environment

• This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy, and security to own work within the medical environment.