Shaping Smarter Campuses: TEFMA and UNE Partnerships in Action – Together

The higher education facilities management sector faces unprecedented challenges: aging infrastructure, sustainability imperatives, complex regulatory environments, and the need to deliver safe, efficient, and cost-effective services across diverse campus environments. Meeting these demands requires professionals with specialised knowledge, strategic thinking, and a commitment to continuous improvement.

This is why this collaboration between Tertiary Education Facilities Management Association (TEFMA) and UNE Partnerships (UNEP) have come together to launch the inaugural scholarship program, combining industry leadership and education expertise to build capability and elevate professional standards across the sector.

Through the TEFMA UNE PARTNERSHIPS Diploma of Facilities Management Scholarship Program, emerging leaders can gain access to a qualification (10938NAT Diploma of Facilities Management), specifically designed in partnership with the Facility Management Association of Australia (FMA) for the unique demands of higher education property and facilities management, delivered by a provider with over 40 years of experience in flexible, work-integrated professional development.

What Makes this Scholarship So Special 

The TEFMA UNE PARTNERSHIPS Diploma of Facilities Management Scholarship recognises that professional development is most effective when it is sector-specific, practically relevant, and supported by both the institution and industry. UNE Partnerships brings several key strengths to this partnership:

• Sector Understanding: As an RTO established by the University of New England and operating since 1986, UNE Partnerships has deep experience in higher education contexts and understands the unique operational, regulatory, and cultural environments in which TEFMA members work.
• Flexible, Work-Integrated Delivery: The Diploma is delivered online, enabling professionals to balance study with full-time work commitments. Learning is designed to be immediately applicable, allowing participants to integrate new knowledge and skills into their current roles as they progress through the qualification.
• Holistic Student Support: UNE Partnerships’ consistently high NCVER satisfaction ratings reflect its commitment to supporting students throughout their learning journey, ensuring that scholarship recipients have the resources, guidance, and encouragement they need to succeed.
• Practical, Applied Learning: The curriculum combines foundational management competencies with facilities-specific technical units, ensuring graduates develop both strategic leadership capability and practical expertise in areas such as lifecycle services management, maintenance planning, risk management, and environmental sustainability.

Supporting Emerging Leaders to Shape the Future

The TEFMA UNE PARTNERSHIPS Scholarship is more than financial support. It represents a commitment to building the next generation of facilities management leaders in higher education. Scholarship recipients join a network of professionals dedicated to excellence, innovation, and continuous improvement in campus property and facilities management.

By completing the Diploma, emerging leaders gain:

• Strategic capability in financial planning, procurement, risk management, and project coordination.
• Technical expertise in maintenance planning, lifecycle services, and sustainability practices.
• Leadership confidence grounded in evidence-based decision-making and stakeholder engagement.
• Professional recognition that supports career progression and sector contribution.

For TEFMA members considering the scholarship, or managers identifying emerging talent within their teams, this qualification represents a clear pathway to building the skills, knowledge, and confidence required to lead effectively in an increasingly complex and demanding sector.

Build the Skills That Matter Most

Whether through the scholarship or full enrolment in the Diploma of Facilities Management, two standout units deliver immediate, real-world impact:

BSBFIN501 Manage budgets and financial plans
Build the confidence to manage large, complex budgets, forecasting, tracking performance, and making data-driven decisions that demonstrate value and support strategic investment.

BSBPRC502 Manage supplier relationships
Master the art of supplier and contract management, ensuring performance, managing risk, and building strong partnerships that keep campus operations running smoothly.

Together, these units develop the commercial mindset and relationship skills that set high-performing facilities professionals apart, turning day-to-day operations into strategic

Applications for the TEFMA UNE PARTNERSHIPS Diploma of Facilities Management Scholarship are Now Open.

• Closing date: 5pm AEST 8th June 2026
• Further information and application portal: TEFMA UNE PARTNERSHIPS Diploma of Facilities Management Scholarship Program,
• Enquiries: info@tefma.com 02 9431 8692

Ready to Start Your Study Journey Now?

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Smart Buildings, AI, and IoT Are Reshaping FM—Are You Ready?

As facility managers gather at the Facilities Management Association (FMA)’s Digital Transformation Summit this February, the intersection of technology and operational excellence has never been more critical.

Australia’s facility management sector is experiencing unprecedented technological evolution. The market is being reshaped by advanced building management systems, IoT integration, and AI-driven predictive maintenance solutions.

According to TechSci Research, “the increasing adoption of smart building technologies and IoT devices is transforming the way facilities are managed,“ driving demand for professionals who can bridge the gap between traditional operations and digital innovation.

The 10938NAT Diploma of Facilities Management equips professionals to meet this digital‑first era head‑on, with strategically designed units built for modern facility operations.

• One of the key units, ‘Apply digital solutions’ to work processes, prepares facility managers to confidently integrate digital technologies into everyday practice, an essential capability for implementing smart building systems, IoT sensors, and automated maintenance platforms. Whether you’re transitioning to predictive maintenance software or adopting integrated facility management systems, this unit provides the framework for effective technology adoption.
• Supporting this digital shift, ‘Manage innovation and continuous improvement’ develops the leadership capability to build a culture receptive to technological change, while ‘Manage lifecycle services’ ensures sustainable service provision throughout digital transformation initiatives.
• Combined with ‘Manage projects in the property industry’, these modules provide facility managers with the skills to plan, implement, and monitor technology-driven projects effectively.

Digital transformation isn’t on the horizon, it’s already reshaping every aspect of facilities management. Future‑focused leaders are upskilling now and studying the Diploma of Facilities Management with UNE Partnerships is one of the most effective ways to build the capability needed to lead this shift.

FMA Digital Transformation Summit: Feb 26 in Melbourne

If you’re ready to strengthen your expertise and stay ahead in a fast‑evolving industry, join innovators and decision‑makers at the FMA Digital Transformation Summit on 26 February 2026 in Melbourne. This is where technology, strategy, and professional development converge to define the next generation of facility management leadership.

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The Succession Challenge

Local government across NSW faces a critical workforce transition. The Australian Bureau of Statistics reports that in 2022-23, the median retirement age was 65.2 years for men and 64.8 years for women, with 41.5% of retirees leaving the workforce before age 60*.

As experienced leaders reach retirement, councils risk losing decades of institutional knowledge, community relationships, and operational expertise, often across multiple departments simultaneously.

Traditional external recruitment is expensive, time-consuming, and increasingly difficult for regional councils. Industry research indicates that replacing a skilled professional employee typically costs anywhere from 15%-30% of their annual salary#.

To put this in a local government context, for a council employee earning an average wage it can cost $14,000 to $20,000+ when accounting for recruitment, lost productivity, and onboarding time. And you can double that cost if you want to cover the senior executive team^!

The solution isn’t found in costly recruitment cycles, but rather, it’s built from within through strategic engagement embracing learning and development programs, where Traineeships play an integral role.

How to Create Inclusive, Sustainable Workforce Ecosystems

Traineeships build sustainable talent pipelines that strengthen over time. Councils collaborating on shared cohorts create peer support networks and regional career pathways, particularly powerful for smaller councils that together form vibrant learning communities.

Traineeships provide equitable access for Indigenous staff by removing financial barriers, support employees from diverse backgrounds through structured pathways, and enable regional staff through flexible online delivery, creating inclusive leadership teams better equipped to serve diverse communities.

As trainees progress into leadership roles, they become mentors for new cohorts, advocates for development pathways, and retention champions, creating virtuous cycles where investment in one generation of leaders generates compounding returns across future cohorts.

Available Qualifications

UNE Partnerships delivers NSW Government Smart and Skilled fee-free traineeships (places are limited) in:

• BSB40520 Certificate IV in Leadership and Management: Frontline leadership and supervisory skills
• BSB50420 Diploma of Leadership and Management: Strategic thinking and people management
• BSB50820 Diploma of Project Management: Project planning, delivery, and evaluation
• PSP50122 Diploma of Government: Governance, policy development, and public sector management

All qualifications are delivered online with flexible scheduling, expert trainers, and content contextualised to council operations.

Build Your Council’s Future Workforce Today

NSW councils facing succession planning challenges and retention pressures can address these issues through strategic traineeship investment. With fee-free qualifications available through Smart and Skilled, there has never been a better time to develop your team from within.

Next Steps

Contact us to discuss tailored traineeship programs, multi-council regional cohort opportunities, succession planning strategies, and Indigenous employment initiatives.

Email: matthew.beal@unep.edu.au

Phone: 1800 066 128

Visit: UNE Partnerships NSW Fees and Funding

Enquiry: Complete the form below

Let’s build tomorrow’s skilled local government workforce, together.

References:

• *Australian Bureau of Statistics (2023). Retirement and Retirement Intentions, Australia.
• ^Council CEO Salaries – https://www.councilwatch.com.au/general-5
• #Public Service Commission – Remuneration Report – https://www.psc.nsw.gov.au/reports-and-data/workforce-profile/workforce-profile-reports/workforce-profile-report-2023/remuneration

Emotional Intelligence: Your Secret Superpower

Emotional Intelligence (EI) is the ability to understand, manage, and express emotions, both your own and those of others. It’s a skill that underpins effective communication, leadership, and resilience. In today’s workplace, EI is often more valuable than technical skills alone.

Imagine a manager who can stay calm during a crisis, empathise with a stressed team member, and navigate conflict with grace. That’s EI in action. Or consider a colleague who reads the room, adapts their tone, and builds trust effortless, they’re likely high in emotional intelligence.

Tips to Improve Your EI:

• Practice mindfulness: Take time to reflect on your emotions and reactions.
• Ask for feedback: Gain insight into how others perceive your communication style.
• Listen actively: Focus on understanding, not just responding.
• Pause before reacting: Give yourself space to choose a thoughtful response.
• Read emotional cues: Pay attention to body language and tone.
• Build empathy: Try to see situations from others’ perspectives.

Whether you’re preparing for a leadership role or simply want to improve your interpersonal skills, understanding your emotional intelligence is a powerful step toward personal and professional growth.

Interested to know your EI score?

Take this free EI quiz from Elevate Leadership:

Free Emotional Intelligence Quiz

Ready to start your next step to life long learning?

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Facilities Management: A Career of Opportunity, Growth & Impact

Facilities Management (FM) is no longer just about buildings and maintenance, it’s about strategy, sustainability, and smart solutions.

Over the next five years, the FM industry in Australia is set to grow significantly, driven by outsourcing trends, technological innovation, and the increasing complexity of infrastructure across sectors like healthcare, education, and commercial real estate.

According to market forecasts, the Australian FM sector is projected to grow from $14.22 billion in 2024 to $23.71 billion by 2032*, with a CAGR of 6.6%*. This growth is fuelled by demand for integrated services, automation, and smarter energy management. *Australia Markets and Data

“The world is changing very fast. Big will not beat small anymore.

It will be the fast beating the slow.”

Rupert Murdoch 

Emerging Opportunities:

• Integrated Facility Management (IFM): Bundling services for efficiency and cost savings.
• Smart Buildings: IoT and AI are transforming how facilities are monitored and maintained.
• Sustainability & Compliance: Green building standards and net-zero targets are reshaping FM priorities.
• Leadership Roles: From operations to strategic planning, FM leaders are now key decision-makers.

“I always wake up thinking ‘What’s next?’”

Katie Page, CEO of Harvey Norman 

Staying Relevant:

• Upskill in areas like data analytics, sustainability, and project management.
• Build cross-functional knowledge, FM now intersects with HR, IT, and finance.
• Stay informed through industry bodies like FMA Australia and Green Building Council.

Already working in Facilities Management? Check out this article here

Ready to start your next step to life long learning?

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What Type of Manager Are You (or Could You Be)?

Management isn’t one-size-fits-all. Great managers come in many styles, each with strengths, challenges, and unique ways of leading. Understanding your natural management style can help you lead with confidence, build stronger teams, and grow into the kind of leader others want to follow.

Popular Management Styles:

• The Visionary: Big-picture thinkers who inspire with purpose and direction.
• The Coach: Focused on developing people, offering guidance and feedback.
• The Democratic Leader: Values collaboration and team input in decision-making.
• The Transactional Manager: Keeps things running smoothly with clear rules and structure.
• The Servant Leader: Prioritises the needs of the team and fosters a supportive environment.
• The Autocratic Manager: Makes decisions independently, often in high-pressure or fast-paced settings.

Ask Yourself:

1. Do I prefer guiding others or giving them space to find their own way?
2. Do I thrive on structure or flexibility?
3. How do I handle conflict or underperformance?
4. What motivates me, results, relationships, or innovation?

Now, think about the best manager you’ve ever had. What made them great? Was it their empathy, clarity, trust, or ability to challenge you in a supportive way?

Then reflect on a manager you didn’t enjoy working with. What behaviours made it difficult? Was it micromanagement, poor communication, or lack of recognition?

Tip: Emulate the traits of great leaders and consciously avoid the habits that hinder growth and morale.

Mastering Situational Leadership: Why One Size Doesn’t Fit All

Mastering Situational Leadership: Why One Size Doesn’t Fit All

In today’s dynamic workplace, leadership isn’t about sticking to a single style, it’s about adapting. Situational Leadership highlights four distinct approaches: Participating, Selling, Delegating, and Telling.

Each style balances two critical factors: the team’s need for support and their need for direction. Effective leaders know when to step in with guidance and when to empower their team to take the reins.

Are you adjusting your leadership style to match your team’s readiness, or are you leading on autopilot?

Want to explore further?

Here are a couple of insightful books to help you grow your leadership style:

• “Lean In: Women, Work, and the Will to Lead” by Sheryl Sandberg: provides practical advice for women on negotiation, mentorship, and pursuing goals.
• “Leaders Eat Last” by Simon Sinek: A powerful look at how great leaders build trust and loyalty.
• “The Coaching Habit” by Michael Bungay Stanier: Practical tools to become a more empowering and effective manager.

Whether you’re already managing people or preparing to step into leadership, understanding your style is the first step toward becoming the kind of manager people remember, for all the right reasons.

Ready to step in to Leadership learning?

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Why It Matters:

1. Keeps your skills sharp and up to date.
2. Builds confidence and adaptability.
3. Opens doors to new opportunities.
4. Fuels creativity and innovation.
5. Strengthens your ability to lead and collaborate.

Tips to Build a Learning Habit:

• Schedule it: Set aside time each week for learning, even 15 minutes counts.
• Start small: Choose bite-sized content like short articles or podcast episodes.
• Make it social: Join a book club, study group, or attend local networking/information events.
• Track progress: Use a journal or app to record what you’ve learned.
• Stay curious: Ask questions, explore new topics, and challenge your thinking.

Ask yourself:

• What’s one new thing I’ve learned this month?
• How do I challenge myself to grow outside of work?
• What inspires me to keep learning and growing?

Whether it’s through study, conversation, or curiosity, lifelong learning is your edge in a fast-changing world. Embrace it and watch your confidence, career, and creativity flourish.

Recommended Resources:

Book: “Atomic Habits” (2018) by James Clear: Learn how small changes lead to big growth.

Film: “The Intern” (2015) A heart-warming story about a 70-year-old widower who joins a start-up as an intern, proving that learning and growth never stop. A reminder that age is no barrier to reinvention and relevance.

Top 5 Podcasts to Inspire Your Personal & Professional Growth

Here our top 5 list of podcasts to fuel your mind and motivation:

• The Diary of a CEO: Honest conversations with leaders and changemakers.
• How I Built This: Stories behind the people who created iconic brands.
• The Mindset Mentor: Daily tips for mental clarity and motivation.
• WorkLife with Adam Grant: Insights into better work and better thinking.

Ready to start your next step to life long learning?

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Thriving in Today’s Health Practice Environment

Working in a health practice means juggling multiple priorities, delivering exceptional patient care, managing time constraints, and adapting to evolving technologies like telehealth. Whether you’re at reception, in a clinical role, or managing a team, the challenge is the same: how do you maintain high-quality service in a fast-paced, face-to-face environment?

The Human Touch Matters

Patients often arrive stressed, unwell, or anxious. A warm greeting, clear communication, and empathy go a long way in building trust. Even when time is short, small gestures: eye contact, a calm tone, or remembering a patient’s name, can transform their experience.

Managing Time-Poor Patients

In busy practices, balancing efficiency with compassion is key. Frontline staff are often the first point of contact, and their ability to manage appointments, triage concerns, and handle sensitive information sets the tone for the entire visit.

Modern patients expect convenience. Many are juggling work, family, and health, and they want quick, clear, and respectful service. Streamlining processes like online bookings, SMS reminders, and digital forms can reduce stress for both patients and staff.

Engaging Through Telehealth

Teleconferencing has become a vital tool, especially in rural and remote areas. But engaging online requires intentional effort:

• Speak clearly and check for understanding.
• Use visual cues when possible (e.g., screen sharing).
• Follow up with written summaries or resources.
• Ensure privacy and professionalism in your setup.

Managers can support staff by offering training in digital communication and encouraging feedback from patients about their virtual experience.

Tips for Success:

• Prioritise empathy, even under pressure.
• Use technology to enhance (not replace) human connection.
• Encourage team debriefs to share challenges and solutions.
• Invest in communication skills for both in-person and online interactions.

Balancing care and efficiency isn’t easy, but it’s what sets great health practices apart. With the right mindset and tools, you can create a space where patients feel seen, heard, and supported, whether they’re in the waiting room or on a screen.

Best Practice Engagement Checklist

Great patient engagement starts with small, consistent actions. Whether you’re face-to-face or online, this checklist will help you deliver care that’s efficient, empathetic, and relevant.

Face-to-Face Patient Engagement

• Greet every patient warmly, use their name and maintain eye contact.
• Maintain a calm, professional tone even during busy periods.
• Actively listen to patient concerns without interrupting.
• Offer clear explanations of procedures, wait times, and next steps.
• Respect privacy, ensure conversations are discreet and confidential.
• Be culturally aware and inclusive in communication and service delivery.
• Use signage and digital screens to keep patients informed and reduce anxiety.

Managing Time-Poor Patients

• Streamline check-in and appointment processes with digital tools.
• Offer flexible appointment options (e.g., early morning, lunch hour).
• Provide concise, clear communication (avoid jargon).
• Use SMS or app-based reminders to reduce no-shows and improve flow.
• Empower patients with self-service options (e.g., online forms, portals).

Telehealth & Online Engagement

• Ensure a quiet, professional background and stable internet connection.
• Begin each session by confirming identity and consent.
• Speak clearly and check for understanding throughout.
• Use screen sharing or visual aids when appropriate.
• Follow up with written summaries or resources via secure messaging.
• Maintain empathy and attentiveness, even through a screen.

Team & Practice Culture

• Hold regular team huddles to share feedback and patient insights.
• Encourage staff to reflect on what worked well and what could improve.
• Provide ongoing training in communication, cultural competency, and digital tools.
• Celebrate great service moments and patient compliments.
• Monitor patient satisfaction and use feedback to guide improvements.

By following these best practices, your team can create a patient experience that’s not only efficient and professional, but genuinely caring and memorable.

Ready to start your learning journey?

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Why Investing in Training Your Team Pays Off

Organisations that prioritise career development outpace others on key indicators of business success. As we find ourselves in a continually changing business environment, we are provided with a remarkable opportunity for self-reflection. This may be a good opportunity to consider what the future looks like and to ensure that your team is ready.

In 2026, skills needs are shifting faster than hiring pipelines can keep up with. The question isn’t if you should invest in training, but how to align learning with your business goals to accelerate performance, retention, and innovation.

LinkedIn’s Workplace Learning Report offers clear direction: when learning is paired with career development, organisations build agility, retain talent, and outperform peers. Only 36% of companies have mature career development programs, yet those that do are more confident in profitability and in attracting and retaining talent and are better positioned as frontrunners in generative AI adoption.

Why training your teams matters now:

1) Retention and engagement

• Career progress is employees’ #1 motivation to learn; without visible growth paths, people leave. Making development tangible reduces attrition and builds loyalty.

• 90% of organisations reported retention as a top concern and cited learning opportunities as the #1 retention strategy, a signal that development is central to keeping great people.

2) Productivity and performance

• Well-trained employees work more efficiently, make fewer errors, and deliver better business results—especially when programs are aligned to priority outcomes and measured beyond completion rates.

3) Innovation and idea generation

• Learning plus career development accelerates the flow of critical skills, enabling teams to adapt, experiment, and solve complex problems. Organisations that champion career development see stronger business performance and are more likely to lead in AI adoption, helping innovation spread faster across the business.

4) Competitive advantage

• A workforce that’s skilled and adaptable isn’t just an asset—it’s your shield against disruption. When employees can pivot quickly and apply new knowledge, your business stays ahead of market shifts instead of scrambling to catch up.

• Align learning programs directly with your strategic goals. This approach turns training into a growth engine, ensuring every skill developed contributes to innovation, efficiency, and long-term success.

5) Culture and leadership

• When managers actively support development, through mentoring, internal mobility, and leadership training, teams feel valued and connected to the mission, boosting morale and reinforcing a growth culture.

From strategy to execution: how UNE Partnerships can help

UNE Partnerships has been a leader in highly customised online education and training for more than 40 years, helping organisations turn capability plans into measurable outcomes.

What we offer:

• Workforce consultation: Map critical roles, skills gaps, and career pathways; align learning to business metrics.
• Training solutions: Flexible, accredited programs that fit around busy schedules and deliver applied skills.
• Tailored qualifications: Co-designed pathways that blend leadership, compliance, and role-specific expertise.
• Advice on FREE Traineeships in NSW/QLD: Access government-funded traineeships that reduce cost barriers while lifting capability.

Key benefits:

For the organisation:

• Increased productivity & performance: Fewer errors, faster delivery, stronger results.
• Stronger competitive advantage: Skills agility keeps pace with tech and market shifts.
• Higher profitability: Efficiency and improved customer outcomes lift the bottom line.
• Innovation & problem solving: Learning fuels fresh thinking and better decision making.
• Improved culture: Development reinforces purpose, morale, and alignment.

For employees

• Enhanced skills & confidence: People feel capable and equipped for evolving roles.
• Higher satisfaction & motivation: Feeling valued increases engagement.
• Career growth & advancement: Clear pathways reduce turnover and strengthen succession.

Strategic importance

• Future proofing: Build a pipeline of leaders ready for new challenges.
• Talent retention: Development signals commitment, increasing loyalty.
• Better leadership: Managers learn to coach, mobilise talent, and sustain culture.

Investing in training isn’t just an expense; it’s a strategic investment in human capital that drives present success and future growth.

Action checklist for 2026

1. Start with business outcomes: Define the performance, productivity, or risk metrics you need to move this year; build training around those targets.
2. Pair learning with career progress: Add mentoring, internal mobility, and leadership pathways so skills gains translate into advancement.
3. Equip managers as career supporters: Give managers playbooks to set goals, coach, and track progress.
4. Measure impact, not just completions: Track outcomes (quality, cycle time, customer metrics) and talent signals (internal moves, skills acquired).
5. Build AI ready capability: Integrate AI literacy and applied use-cases to accelerate performance while maintaining responsible adoption.

Let’s plan your next chapter

If you’re ready to explore tailored training for your team, whether to meet immediate compliance needs, lift frontline performance, or develop future leaders, UNE Partnerships can design a program that aligns learning to your goals and measures outcomes that matter.

Contact UNE Partnerships for:

• Consultation: Workforce capability review and training plan
• Programs: Flexible, accredited, and customised pathways
• Funding: Guidance on FREE Traineeships in NSW where eligible

Ready to start you and your team on a learning journey?

Call: 1800 066 128

Email: ask@unep.edu.au

Enquiry: Fill in the form below

Why Investing in Your Learning Matters: Unlocking Personal and Professional Growth

In today’s fast-changing world, standing still may mean falling behind. Whether you’re looking to advance in your current role, explore new opportunities, or simply feel more confident in your skills, continuous learning is one of the most powerful investments you can make in yourself.

Your Next Step

Ask yourself:

• What skills will help me excel in my current role?
• What knowledge will prepare me for the next step in my career?

At UNE Partnerships, we’ve been helping professionals like you achieve their goals for over 40 years. Our flexible, online courses are designed to fit around your life while delivering practical, career-ready skills.

Ready to start your learning journey?

Explore our programs today, call 1800 066 128 or fill in the EOI form below and take the first step toward a smarter brighter future.