Certificate IV in Leadership and Management (Dental)

This course is suited to applicants who are responsible for the operational management of a dental practice, and working under the guidance of a practice manager or principal. It is targeted towards a range of dental-based practice-types, for example general dental, dental specialists, orthodontists and government dental practices.

It addresses the daily operations of a practice with a strong focus on staff management and supporting client/patient needs complemented by an understanding of risk management and compliance.

Skills for Australia has recently published an updated version of this course. Please be advised that students will be transitioned to the new version at an appropriate point during the study period for this qualification. To find out more click here.


  • Course Fees
    $4,690 AUD
  • Duration
    2 Years
  • Delivery
    Individual students (online/webinars)

A UNE Partnerships Qualification lets you

  • Enrol anytime

    Study at your own pace, anywhere at anytime

  • Have access to expert trainers

    Subject Matter Experts offering support during your online experience

  • Study online

    Access to our online community of students and trainers

  • Receive great support

    Support in balancing your work/life and study

More about the course

$4,690 AUD
Course Duration

The estimated time to complete this course is:

  • 12 hours per week over a study period of 2 years.
  • Students can complete in a much shorter time depending on experience, role, and/or current practices.

This course comprises of:

  • on-the-job learning
  • workplace practice
  • self-directed study and
  • assessment preparation.
Entry Requirements
  • Entry is open to all applicants with a suitable level of workplace responsibility allowing sufficient opportunity to demonstrate competency through completion of tasks related to their job role.
  • Please refer to our Admissions and Enrolment Policy for admission criteria and Technology Requirements to successfully complete this course.
Delivery Options
  • Individual students (online/webinars)
  • Blended delivery: workshops and self-directed learning
  • Customised in-house training for groups, corporations and organisations.

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

Enquire Now

Graduate Outcomes

On successful completion of this course, you will have the skills and knowledge to:

  • understand personal skills and where you fit into the workplace
  • assess the role that risk management plays in a 21st century practice
  • understand the financial aspects of the practice as a business, especially the information conveyed in financial statements
  • analyse client/patient needs and develop strategies to improve services in response to change
  • implement operational plans to meet the practice’s vision and goals
  • apply a continuous process of review and improvements across all aspects of the practice
  • lead and communicate with a diverse team of people to more effectively achieve the best results for your practice
  • understand the importance of a business vision and goals and demonstrate how these are used to set the direction for staff in the workplace.

Future Job Outcomes

  • Office Manager
  • Trainee Practice Manager
  • Practice Manager

Industry Recognition

Nationally Recognised Training (NRT)

  • BSB42015 Certificate IV in Leadership and Management is a NRT qualification recognised across Australia.
  • On successful completion of the 12 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

UNE Partnerships

Units of Competency

12 units of competency must be successfully completed to attain this qualification.

BSBRSK401 Identify risk and apply risk management processes

  • This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

BSBCOM401 Organise and monitor the operation of compliance management system

  • This unit describes the performance outcomes, skills and knowledge required to organise and monitor the operation of a compliance program/management system established by an organisation. It has been designed to be consistent with AS 3806:2006 Compliance programs.

BSBCUS403 Implement customer service standards

  • This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

BSBFIA402 Report on financial activity

  • This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports.

BSBMGT402 Implement operational plan

  • This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

BSBMGT403 Implement continuous improvement

  • This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

BSBMGT401 Show leadership in the workplace

  • This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

BSBWOR404 Develop work priorities

  • This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

BSBLDR403 Lead team effectiveness

  • This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

BSBLDR402 Lead effective workplace relationships

  • This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

BSBLDR401 Communicate effectively as a workplace leader

  • This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

  • This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

 Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

Enquire Now!

    MyselfMy Employee

    [group* interested-course]