HC301 - Health and Community Short Course
An introductory course providing practices and candidates with an insight into the competencies and skills required for Credible Communication within a practice environment. Learn to apply the principles of confidentiality, privacy and security within a medial environment, implement customer service standards and, deliver and monitor a service to customers.
Understanding the fundamentals of credible communication will help you to understand confidentiality, privacy and security, implementing customer service standards, and delivering and monitoring a service to customers within the medical environment.
Study at your own pace, anywhere at anytime
Subject matter experts offering support during your online experience
Access to online our community of students and trainers
Support in balancing your work/life and study
Are you ready to further your professional development and advance your career but still have a few questions?
Submit an enquiry with one of our friendly Course Advisors today!
On successful completion of this short course, you will have the skills and knowledge to:
Recommended Work Experience
Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.
Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.
Learn the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
This especially applies to those who are required to maintain confidentiality, privacy and security under legislation, workplace policies and procedures in a medical environment and working within accepted codes of conduct.
This unit is for those who may be frontline managers, team leaders or supervisors required to apply the skills and knowledge to contribute to quality customer service standards within an organisation.
You will learn to ensure and contribute to quality customer service standards, implement customer service systems and implement team customer service standards.
Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service, identify improvements and report on the provision of customer service delivery.
This applies to those who apply a broad range of competencies in various work context in the workplace, such as exercising discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England.
Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.
Contact us today – our friendly course advisors are waiting to help!