HC301 - Health and Community Short Course

Fundamentals of Credible Communication

An introductory course providing practices and candidates with an insight into the competencies and skills required for Credible Communication within a practice environment. Learn to apply the principles of confidentiality, privacy and security within a medial environment, implement customer service standards and, deliver and monitor a service to customers.

Overview

  • Course Fees
    $1,350
  • Duration
    Up to 6 months
  • Delivery
    Individual students (online)

A short course can be a great way to improve your skills quickly and improve your prospects when applying for a new job or promotion!

Understanding the fundamentals of credible communication will help you to understand confidentiality, privacy and security, implementing customer service standards, and delivering and monitoring a service to customers within the medical environment.

Enrol anytime

Study at your own pace, anywhere at anytime

Expert trainers

Subject matter experts offering support during your online experience

Study Online

Access to online our community of students and trainers

Great Support

Support in balancing your work/life and study

Are you ready to study for your future?

Are you ready to further your professional development and advance your career but still have a few questions?

Submit an enquiry with one of our friendly Course Advisors today!

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Graduate Outcomes

On successful completion of this short course, you will have the skills and knowledge to:

  • work within accepted codes of conduct
  • follow confidentiality and privacy procedures
  • follow security procedures
  • contribute to quality customer service standards
  • implement customer service systems
  • implement team customer service standards
  • identify customer needs
  • deliver a service to customers
  • monitor and report on service delivery.

Future Job Outcomes

  • Practice Manager
  • Assistant Practice Manager
  • Business Manager
  • HR Manager
  • General Practitioner.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Learn the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

This especially applies to those who are required to maintain confidentiality, privacy and security under legislation, workplace policies and procedures in a medical environment and working within accepted codes of conduct.

BSBCUS403 Implement customer service standards

This unit is for those who may be frontline managers, team leaders or supervisors required to apply the skills and knowledge to contribute to quality customer service standards within an organisation.

You will learn to ensure and contribute to quality customer service standards, implement customer service systems and implement team customer service standards.

BSBCUS301 Deliver and monitor a service to customers

Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service, identify improvements and report on the provision of customer service delivery.

This applies to those who apply a broad range of competencies in various work context in the workplace, such as exercising discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

Contact us today – our friendly course advisors are waiting to help!

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