Future Job Outcomes

• Practice Manager
• Assistant Practice Manager
• Business Manager
• HR Manager
• General Practitioner.

Recommended Education

• Year 9; OR
• Recognised foundation program; OR
• Language, literacy, and numeracy evaluation.

Recommended Work Experience

Applicants should be working in a frontline support or customer service role in a general medical or specialist health care practice or hospital setting.

Units of Competency

Students upon successful completion of these three units of competency in this short course will receive a Statement of Attainment.

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Learn the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

This especially applies to those who are required to maintain confidentiality, privacy and security under legislation, workplace policies and procedures in a medical environment and working within accepted codes of conduct.

BSBCUS403 Implement customer service standards

This unit is for those who may be frontline managers, team leaders or supervisors required to apply the skills and knowledge to contribute to quality customer service standards within an organisation.

You will learn to ensure and contribute to quality customer service standards, implement customer service systems and implement team customer service standards.

BSBCUS301 Deliver and monitor a service to customers

Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service, identify improvements and report on the provision of customer service delivery.

This applies to those who apply a broad range of competencies in various work context in the workplace, such as exercising discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.