Diploma of Community Services

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Harness your compassion and talents and pursue a rewarding career with our Diploma of Community Services to further build upon your skills in emotional intelligence, community and interpersonal skills, required to thrive in this challenging and rewarding sector.

You will gain a sound understanding of the legal, ethical and compliance environment in which the community services sector operates, understand the needs of clients, and gain the skills to effectively and appropriately develop holistic care plans for clients and client groups.

Our course is designed with some volunteer or work experience in the community services sector and will help build the formal skills and knowledge required to thrive in professional roles in the community services industry.

The community services industry is one of the fastest growing sectors in Australia, with more than 69,000 new jobs for Community Workers and Community Support Workers anticipated between 2018-2023 (


  • Course Fees
    $10,490 AUD
  • Duration
    2 Years
  • Delivery
    Individual students (online)

A UNE Partnerships Qualification lets you

  • Enrol anytime

    Study at your own pace, anywhere at anytime

  • Have access to expert trainers

    Subject Matter Experts offering support during your online experience

  • Study online

    Access to our online community of students and trainers

  • Receive great support

    Support in balancing your work/life and study

More about the course

$10,490 AUD
Course Duration

The estimated time to complete this course is:

  • 28 hours per week over a study period up to 2 years.
  • Students can complete in a much shorter time depending on experience, role, and/or current practices.

The course comprises of:

  • on-the-job learning
  • workplace practice
  • self-directed study
  • work placement
  • Practical assessment may involve any one or a combination of audio recordings, video presentations, written submissions or role-play activities.
Entry Requirements

Education Requirements

  • Year 12; OR
  • Certificate IV level qualification; OR
  • Language, literacy, and numeracy evaluation.

Work Requirements

  • Currently working as a Community Services Manager or Team Leader; OR
  • 3+ years of RELEVANT work experience; OR
  • 5+ years of ANY work experience.

You will also be required to undertake at least 100-hours of work experience in a community services organisation.

Delivery Options
  • Individual students (online)

Course delivery includes:

  • webinars
  • online tutorials
  • virtual group work.
  • some units require evidence of at least 100 hours of work within a community services workplace.

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Graduate Outcomes

On successful completion of this course, you will have the skills and knowledge to:

  • understand the legal, ethical and compliance environment in which the Community Services sector operates
  • understand the developmental needs of clients and client groups
  • utilize advanced emotional intelligence, counselling and communication skills
  • develop holistic care and case management plans for clients and client groups.

Future Job Outcomes

  • Youth Worker
  • Indigenous Liaison/Officer
  • Aged Care Worker
  • Community Services Worker.

Industry Recognition

Nationally Recognised Training (NRT)

  • CHC52015 Diploma of Community Services is a NRT qualification recognised across Australia.
  • On successful completion of the 16 units of competency in this course, you will be issued with an Australian Qualification Framework (AQF) Certificate and Record of Results.

University of New England (UNE)

  • Successful attainment of the Diploma of Community Services will allow for articulation into higher awards including a range of undergraduate and postgraduate awards offered by the University of New England (UNE).* (*Applications must address UNE Program entry criteria. Enrolment fees are set annually by the UNE. UNE Partnerships is currently in the process of negotiating recognition with other peak bodies and community services organisations).

Units of Competency

16 units of competency must be successfully completed to attain this qualification.

BSBLDR511 Develop and use emotional intelligence

  • This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

CHCADV002 Provide advocacy and representation services

  • This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

BSBMGT516 Continuous improvement

  • This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.

CHCCCS007 Develop and implement service programs

  • This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

PSPGEN049 Undertake negotiations

  • This unit describes the skills required to undertake negotiations. It includes planning and finalising negotiation outcomes. This unit applies to those working in generalist and specialist roles within the public sector. The skills and knowledge described in this unit must be applied within the legislative, regulatory, and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.

CHCCOM003 Develop workplace communication strategies

  • This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.

CHCCSL007 Supporting counselling clients in decision-making processes

  • This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action.

CHCCSM005 Develop, facilitate and review all aspects of case management

  • This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

BSBPMG522 Undertake project work

  • This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

  • This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services.

BSBMGT605 Provide leadership across the organisation

  • This unit describes the skills and knowledge required to demonstrate senior leadership behavior and personal and professional competence. Business ethics are also addressed in this unit. It applies to individuals who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission.

CHCDIV003 Manage and promote diversity

  • This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

CHCLEG003 Manage legal and ethical compliance

  • This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

CHCMGT005 Facilitate workplace debriefing and support processes

  • This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

CHCPRP003 Reflect on and improve own professional practice

  • This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

HLTWHS004 Manage work health and safety

  • This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

Kick-Start Your Future Today

We are one of Australia’s most progressive training organisations with the backing of Australia’s highest-rated online university – the University of New England. 

 Our flexible courses will help you to develop the skills required by a rapidly evolving workplace.

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